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How do I turn off the captions?

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How do I turn off the captions?

I Can not turn off the captions even though its showing as being off

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Message 1 of 9
Expert
Solution
Accepted by Anonymous
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: How do I turn off the captions?

Have you gone here and made sure both digital and standard are off: menu>options>audio/language options>closed captioning.  If not make sure you Save the setting after turning it off.

If that's all done and still have captions, I'd do a hard reboot by unplug/plug in power after 30 seconds.  This will fix many DVR problems, let us know if it worked, good luck. Smiley Wink

Chris

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Message 2 of 9
Employee

Re: How do I turn off the captions?

Hello diva2cute , that is an excellent suggestion posted by mibrnsurg . I have sent you a private message to assist you further in case you are still having trouble with your closed captioning and not being able to disable it. This will allow us to discuss specific equipment and account details.Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 9
Tutor

Re: How do I turn off the captions?

Thanks ! .. It worked after I did the hard reboot!

(Removed for security measures)

Sent from my iPad

Message 4 of 9
Contributor

Re: How do I turn off the captions?

How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur

Message 5 of 9
Expert

Re: How do I turn off the captions?


@Nixtur wrote:

How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur


If there was a reboot, CC would be turned on.  Now can now just toggle it on/off w/red C button, think that's how yours got turned on. 😉

 

Chris
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Message 6 of 9
Contributor

Re: How do I turn off the captions?

I did all those things all captions are off, turned off receiver for 30 seconds or longer and closed caption is still on the screen! What now??
Message 7 of 9
Contributor

Re: How do I turn off the captions?

After trying to use the remote for the tv and turning off all CC settings I could find, CC was still on the screen. Solution: Using your cable remote (not tv remote) hit info button. Under the program information is a box that says "Turn CC off", scroll to that box and select "Ok". Problem solved.😁

Message 8 of 9
ACE - Expert

Re: How do I turn off the captions?

Press the red "C" button on the remote to access CC.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 9
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