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How do I record a whole series instead of episode by episode?

Tutor

How do I record a whole series instead of episode by episode?

I want to talk to a live person that knows something about the setup on ATT U-verse.  I just had installed Friday and I'm already disappointed.

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Message 1 of 7
ACE - Master

Re: Is there a contact number to talk to a live person????

If you would post your questions or concerns we might be able to help and if not one of the community managers will for sure be able to get whatever is bothering you taken care of.  They will even call you if need be.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
Tutor

Re: Is there a contact number to talk to a live person????

When you are recording, are you only recording one event at  time?  How do you set up to record a show/series multiple weeks, so far I can only record one show in a series, then set the record each and every time.  Example; NCIS on specific night.  I set recorder that day to record, then I must wait for the next week or time and set it again.  With my previous service, I could ask to record all new shows in that series at one time.  Sorry if this is confusing, it's confusing to me. 

 

I don't want to post to everyone and have all my information out in the universe.

Sandy

 

Message 3 of 7
Highlighted
ACE - Master

Re: Is there a contact number to talk to a live person????

Do I have an easy way for you!!  When you go to the show, as in your example, NCIS, you press the record button once to record that episode.  Simply press the record button twice instead of once and it will automatically set up a series recording.  Once that's done you can go into that series recording and edit whether you want it to record re-runs and new or only new, add extra time to the recording set up, etc.  Give it a try.

Here is an article that has a video on how to use the DVR: https://getsocial.att.com/docs/DOC-1313

If there is anything else let us know!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 7
Tutor

Re: Is there a contact number to talk to a live person????

Yea, thank you so much for your quick answer, I didn't see that part of the instructions.

Can you also tell me if there is a timer set up on the remote to shut off the TV after a certain period of time?

I promise that is my last question....today!

Sandy

 

Message 5 of 7
ACE - Master

Re: Is there a contact number to talk to a live person????

No ma'am there is no timer to turn off the U-verse box, however after about 8 hours it will go into standby mode on it's own as long as no interaction with the box has been made, such as changing a channel, looking at the guide, etc.

You might want to check your TV for the feature you are wanting.  Some have what your looking for.  I know my Sony does.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7
Tutor

Re: Is there a contact number to talk to a live person????

Excellent idea,

thanks again for your help.

Sandy

 

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