04-29-2013 8:05 AM
I'm sure this issue has been talked to death but I'll rehash it for my own sake. On Saturday I had service installed. It was set up using an HDMI cable I provided (Amazon cables AmazonBasics High-Speed HDMI Cable). My service ran smoothly until I turned my tv off for a short while, and the issues started after that. When I'd turn the tv and uverse receiver on my tv would display "no signal". After turning it off and on a few times I finally got picture with no audio problems. When I woke up Sunday and powered everything on I got nothing and my attempts to power on and off proved futile. I switched out the HDMI cable with a different but same exact cable and tried again, nothing. I changed the HDMI input on my tv, nothing. I ran HDMI out of my laptop and had no issues there so I know the cables and tv are fine. I reset the cable box, nothing. Using the googles I noticed many people have had this problem before. I went out and picked up component cables and everything is currently working. I'm currently renting two places so the tv I'm using now (Vizio E-Series 32" LED) won't be a permanent fixiture in the living room, so I'm ok running component for the time being. When I move everything in to the new place I'll have a 42" LG plasma, a PS3, a 7.1 Onkyo receiver and the uverse box. Everything will run through my receiver. I'd prefer to run all of that HDMI for visual appeal, organization as well as personal preference. I'm worried I won't be able to do that. I called ATT this morning and they said I HAD to buy a Monster HDMI cable for the uverse box to work with HDMI. Seems absolutely ridiculous to me and my general understanding of HDMI cables is that they're vastly the same cable despite the wide margin of prices. I've bought many cables from monoprice.com for my receiver, lg tv, ps3 and comcast cable box and have never had an issue. Again, seems absurd to have to buy an overpriced cable just to run HDMI from this box, seems like something they should provide if that's the only cable that consistently works. Anyways, has anyone had this problem and then had success using a Monster cable? The component cables are a fine work around for now, but I'm incredibly disappointed that that is ATT's solution to the problem. Any advice or suggestions would be helpful. Thanks.
Solved! Go to Solution.
04-29-2013 1:36 PM
04-29-2013 7:13 PM
04-30-2013 4:16 AM
04-30-2013 8:15 AM
Make sure that HDMI CEC on the Vizio is off.
If you still have to turn on the TV first you can do it with the Uverse remote by:
1) Press the TV button on the Uverse remote.
2) Press the power button on the remote to turn on the TV
3) Press the ATT button.
4) Press the OK button to turn on the Uverse receiver.
04-30-2013 12:02 PM - edited 04-30-2013 12:02 PM
Alright. Well I've found some success. You guys were right. I unplugged and reset the box and tv. Then by powering on the tv first and then the uverse box I'm able to have audio and visual through hdmi. That still seems a bit strange to me but it's working so I can't complain. It has to be powered on in that order. Unfortunately using the power button on the uverse remote gives me no results as it turns the box on prior to the tv but even though I'm lazy I'm not lazy enough to not be able to use separate remotes. Thanks fellas, I appreciate the advice. You guys are better than tech support. Thanks again!
Try pressing the TV button at the top, then Power, this should just turn on the TV. Once you do this, you should get the Push OK to Get Uverse screensaver then, just wait the 10 seconds and push OK after pressing the ATT button.
What this is doing is letting the TV send HDMI signals to the DVR before the DVR sends them to the TV b4 the TV is ready and properly makes the connection.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
05-24-2013 2:18 PM
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