HDMI Issues

Tutor

HDMI Issues

I'm sure this issue has been talked to death but I'll rehash it for my own sake.  On Saturday I had service installed.  It was set up using an HDMI cable I provided (Amazon cables AmazonBasics High-Speed HDMI Cable).  My service ran smoothly until I turned my tv off for a short while, and the issues started after that.  When I'd turn the tv and uverse receiver on my tv would display "no signal".  After turning it off and on a few times I finally got picture with no audio problems.  When I woke up Sunday and powered everything on I got nothing and my attempts to power on and off proved futile.  I switched out the HDMI cable with a different but same exact cable and tried again, nothing.  I changed the HDMI input on my tv, nothing.  I ran HDMI out of my laptop and had no issues there so I know the cables and tv are fine.  I reset the cable box, nothing.  Using the googles I noticed many people have had this problem before.  I went out and picked up component cables and everything is currently working.  I'm currently renting two places so the tv I'm using now (Vizio E-Series 32" LED) won't be a permanent fixiture in the living room, so I'm ok running component for the time being. When I move everything in to the new place I'll have a 42" LG plasma, a PS3, a 7.1 Onkyo receiver and the uverse box.  Everything will run through my receiver.  I'd prefer to run all of that HDMI for visual appeal, organization as well as personal preference.  I'm worried I won't be able to do that.  I called ATT this morning and they said I HAD to buy a Monster HDMI cable for the uverse box to work with HDMI.  Seems absolutely ridiculous to me and my general understanding of HDMI cables is that they're vastly the same cable despite the wide margin of prices.  I've bought many cables from monoprice.com for my receiver, lg tv, ps3 and comcast cable box and have never had an issue.  Again, seems absurd to have to buy an overpriced cable just to run HDMI from this box, seems like something they should provide if that's the only cable that consistently works.  Anyways, has anyone had this problem and then had success using a Monster cable?  The component cables are a fine work around for now, but I'm incredibly disappointed that that is ATT's solution to the problem.  Any advice or suggestions would be helpful.  Thanks.

Message 1 of 21 (4,222 Views)
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ACE - Expert

Re: HDMI Issues

mat42 - RE The part that confuses me on it all is that it worked for a short period of time and now I have no luck.

This is the reason I suggested that the mismatch could have been caused by a power down causing an out of sequence & you need to unplug power to get back in synch.

An analogy is the one button power sequence of the STB and TV. If they both do come on it is great. If only one comes on you can press the power button til the cows come home & it will never work. You need to break the cycle with an OK.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 21 (3,997 Views)
Tutor

Re: HDMI Issues

Alright. Well I've found some success. You guys were right. I unplugged and reset the box and tv. Then by powering on the tv first and then the uverse box I'm able to have audio and visual through hdmi. That still seems a bit strange to me but it's working so I can't complain. It has to be powered on in that order. Unfortunately using the power button on the uverse remote gives me no results as it turns the box on prior to the tv but even though I'm lazy I'm not lazy enough to not be able to use separate remotes. Thanks fellas, I appreciate the advice. You guys are better than tech support. Thanks again!
Message 17 of 21 (3,950 Views)
ACE - Expert
Solution
Accepted by aviewer (ACE - Expert)
‎09-30-2015 1:39 AM

Re: HDMI Issues

mat42 - Thanks for letting us know you were successful.
Yea!!
Here is how you get it to work with the U-verse remote - When the TV is programmed on the remote it is added to the power sequence. To change it - att/ok-977-enter(bottom right).
The power button will follow the mode button - to power up - TV-power-att-ok.

I think you cannot change the auto order. But you could try it att/ok - 977-tv-att-enter.

You can change the order and introduce delay with a Logitech Harmony Remote. You definitely need one when you add the receiver.

I have recommended to many people that were unable to find codes to support their devices with the U-verse remote that they get a Logitech Harmony remote.
 
Many of those people feel they do not want to, or should not have to, spend their own money for a remote.
 
Others, have a very complex setup and are willing to spend their money to maximize their viewing experience.

The U-verse remote is effective for some subset of basic control functions on the most popular equipment, The Harmony provides full control of complex setups across a broader range of equipment.

Until sometime in 2011 the Harmony only offered expensive models (over $100). In 2011 they introduced the model 300 ($30) followed by the model 200 ($20). These only support one activity (Not many for a Harmony, but same as U-verse) - Watch TV.
 
This writeup shows that, even though the basic descriptions sound the same, there are functional advantages to the Harmony. The question is - Is it worth spending $$ for the Harmony.

Basic Similarity (Logitech Harmony Model 300 vs. U-verse remote) -
 
Both can control four devices (STB, TV, DVD, Aux) under one activity - Watch TV.

Logitech Harmony Model 300 advantages -
 
Must be able to do something no other remote can do to convince you to spend $30 to buy it so Logitech can make a profit.
 
Monster library of supported devices built on budget for expensive remotes (amazing how libraries grow over the years).

You can predetermine support of make & model via web site (http://myremotesetup.com/EasyZapper/New/Main.asp?WebProcessAction=Start&ReturnUrl=%2FEasyZapper%2F%2...

Since device support is defined in detail, a Logitech customer service rep (CSR) can help with any problems. When anything new comes out it can be added to your existing remote via download.
 
To program - Enter device make model in computer  based wizard. When device is supported, all functions are supported. IR signals can be learned from device remote.
 
IR/function/button  map - You can map any button to any function. You can pick buttons based on your preference, instead of someone else's. Logitech can add any new IR code format to function mapping via download. CSR can download changes that affect only you,
 
Watch TV button - Turns on/off programmed devices. Sets correct input. Ability to sequence devices and introduce delay between devices.
 
Change from Watch TV mode to individual device control with one button push and vice-versa. Same volume/mute buttons will affect different devices (STB, TV, HT) depending on device selected and the one user selected for the Watch TV activity. Note that the U-verse phantom mute can be un-muted with four logical button pushes - device mode, STB, mute, return to watch TV mode.
 
Able to buy more advanced remotes for more money - Each step up adds more devices, more activities(e.g. Watch OTA, Watch DVD, Watch TV with HT sound), more display (LCD screen) of functions & recharge-ablity .

Multiple activities appears to be a concept unique to the Logitech Harmony. It allows the same buttons to be programmed to different sets of inputs/functions/devices based on what the viewer is watching (i.e. an activity). The button map is unique to the activity. It can be as similar or different between activities/devices as you need it to be. Each activity has its own start up sequence to power up the selected devices & set inputs needed for continuity. It is especially valuable for complex setups and/or people with only basic knowledge of the operation of the remote.
 
*****************************************************************************************************

U-verse remote limitations -
 
U-verse  remote is provided free to watch U-verse TV. Support for some functions on some other devices is included so that it can be called "universal". But there is no business driver to spend money to assure full support of all functions on all possible devices .
 
Limited library of supported devices. Vague lists by type/mfgr. No model detail. No definitive/comprehensive list of codes. No "not supported" statement. If support is not accomplished, there is no way to find out if it should be supported until you find that the remote works for you. Since device support is not defined in detail, customer service rep cannot help with problems.
 
To program- Enter an arbitrary code that may be difficult (or impossible) to determine or step through every possible entry using the search method. Possibly finding some partially supported sets along the way.  No IR learning.
 
IR/function/button  map - Button/IR map cannot change (need new physical remote). IR/function map can only change if U-verse globally changes STB software. No ability to provide individual tuning.
 
Watch TV (ATT/power) -  Turns on/off programmed devices. Does not set input. No ability to sequence devices or introduce delay.
 
Default mode of operation is Watch TV (Channel change on STB, Volume on TV, Power up STB/TV). To vary operation requires reprogramming with more arbitrary codes applied to individual functions. No clear distinction between Watch TV and individual device control (i.e. It is difficult to change operation between Watch TV and controlling individual devices by programming with codes.)

To clear phantom mute - att/ok - 955 - att - enter - mute - att/ok - 955 - tv - enter. 12 button pushes, where two are two finger. If you can remember how to do it.
 
Point anywhere remote is the only extra cost upgrade - provides RF (with STB pairing) and learning IR.

*************************************************************************************


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 21 (3,910 Views)

Re: HDMI Issues

Mat42,

 

Make sure that HDMI CEC on the Vizio is off.

 

If you still have to turn on the TV first you can do it with the Uverse remote by:

1) Press the TV button on the Uverse remote.

2) Press the power button on the remote to turn on the TV

3) Press the ATT button.

4) Press the OK button to turn on the Uverse receiver.

Message 19 of 21 (3,876 Views)
ACE - Expert

Re: HDMI Issues

[ Edited ]

mat42 wrote:
Alright. Well I've found some success. You guys were right. I unplugged and reset the box and tv. Then by powering on the tv first and then the uverse box I'm able to have audio and visual through hdmi. That still seems a bit strange to me but it's working so I can't complain. It has to be powered on in that order. Unfortunately using the power button on the uverse remote gives me no results as it turns the box on prior to the tv but even though I'm lazy I'm not lazy enough to not be able to use separate remotes. Thanks fellas, I appreciate the advice. You guys are better than tech support. Thanks again!

Try pressing the TV button at the top, then Power, this should just turn on the TV.   Once you do this, you should get the Push OK to Get Uverse screensaver then, just wait the 10 seconds and push OK after pressing the ATT button.

 

What this is doing is letting the TV send HDMI signals to the DVR before the DVR sends them to the TV b4 the TV is ready and properly makes the connection. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 21 (3,837 Views)
ACE - Expert

Re: HDMI Issues

mat42 - I was wondering if the power up order could be changed. Finally, tried it & found out it is possible. Programming os att/ok -977-tv-att-enter
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 21 (3,466 Views)
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