HDMI Issues

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HDMI Issues

I'm sure this issue has been talked to death but I'll rehash it for my own sake.  On Saturday I had service installed.  It was set up using an HDMI cable I provided (Amazon cables AmazonBasics High-Speed HDMI Cable).  My service ran smoothly until I turned my tv off for a short while, and the issues started after that.  When I'd turn the tv and uverse receiver on my tv would display "no signal".  After turning it off and on a few times I finally got picture with no audio problems.  When I woke up Sunday and powered everything on I got nothing and my attempts to power on and off proved futile.  I switched out the HDMI cable with a different but same exact cable and tried again, nothing.  I changed the HDMI input on my tv, nothing.  I ran HDMI out of my laptop and had no issues there so I know the cables and tv are fine.  I reset the cable box, nothing.  Using the googles I noticed many people have had this problem before.  I went out and picked up component cables and everything is currently working.  I'm currently renting two places so the tv I'm using now (Vizio E-Series 32" LED) won't be a permanent fixiture in the living room, so I'm ok running component for the time being. When I move everything in to the new place I'll have a 42" LG plasma, a PS3, a 7.1 Onkyo receiver and the uverse box.  Everything will run through my receiver.  I'd prefer to run all of that HDMI for visual appeal, organization as well as personal preference.  I'm worried I won't be able to do that.  I called ATT this morning and they said I HAD to buy a Monster HDMI cable for the uverse box to work with HDMI.  Seems absolutely ridiculous to me and my general understanding of HDMI cables is that they're vastly the same cable despite the wide margin of prices.  I've bought many cables from monoprice.com for my receiver, lg tv, ps3 and comcast cable box and have never had an issue.  Again, seems absurd to have to buy an overpriced cable just to run HDMI from this box, seems like something they should provide if that's the only cable that consistently works.  Anyways, has anyone had this problem and then had success using a Monster cable?  The component cables are a fine work around for now, but I'm incredibly disappointed that that is ATT's solution to the problem.  Any advice or suggestions would be helpful.  Thanks.

Message 1 of 21 (4,205 Views)
ACE - Expert

Re: HDMI Issues

mat42 - Of course it should work fine with monoprice cables. Most do. All five of mine do.

Sounds like you've covered the bases. It is shame you are not happy with component.

The only other thing I can think of is the order powering. Off could be as bad as on. pull the plug on the STB and the TV to start fresh. Try turning on the TV first then the STB. Try changing inputs while the TV is already on.

These are kind of weird things to do that you would not do normally, just to see if it is a sequence on the HDMI interface.

MAybe check with Vizio to see what they have to say.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 21 (4,186 Views)
Tutor

Re: HDMI Issues

I'll give that a shot, I appreciate the help.  It's not that I'm not happy with component I'm just really unhappy with ATT that that is their solution to the problem.  And if they say one cord will work when others don't they should supply that cord (though I have a very hard time believing a Monster cable would work over others).  It just seems absurd to me that component is their only solution.  Seems awfully backwards.  Like I said, its fine for now and maybe when I move all of the other equipment up I'll have more luck running HDMI through my receiver.  This is my first experience with uverse, wouldn't say they're off to a good start.  Anyways, end rant, I appreciate the advice.  Thanks!

Message 3 of 21 (4,178 Views)
Highlighted
ACE - Expert

Re: HDMI Issues

mat42 - You mentioned receiver - reminds me I meant to mention it as well. There was a post having HDMI problems with a Denon receiver. I Googled it & found suggestions - one was to turn on the receiver first.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 21 (4,166 Views)
Tutor

Re: HDMI Issues

This order of operations stuff seems awfully strange to me but if it works I guess I'll go with that.  I won't have the receiver up here for a while yet so I'll have nothing to report but when I do I'll try it.  I'm just in shock that they haven't come up with a solution for this.  They hardly seem to acknowledge an issue as they don't supply working cables and simply suggest paying for an overpriced HDMI cable or using component.  Interesting business model.  Anyways.  Thanks again for the help and the free therapy session. I'll give it all a shot.

Message 5 of 21 (4,158 Views)
Mentor

Re: HDMI Issues

[ Edited ]

i've got 2 tvs connected to Uverse 1 wired and 1 wireless and both cables connected to the tvs are hdmi cables that I bought at Harbor Freight for $6.00 each so the statement that you have to use Monster Cables are not true.

Message 6 of 21 (4,135 Views)

Re: HDMI Issues

[ Edited ]

HMDI cables do NOT need to be expesive Monster cables to work, in fact they are no better than the cables you can get for $5 at wal-mart or target.  I have never purchased a Monster cable and do not intend to.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 7 of 21 (4,110 Views)
Tutor

Re: HDMI Issues


oufanindallas wrote:

HMDI cables do NOT need to be expesive Monster cables to work, in fact they are no better than the cables you can get for $5 at wal-mart or target.  I have never purchased a Monster cable and do not intend to.


Neither do I.  I'm just looking for possible fixes to the problem.  The Monster cable suggestion seemed rather absurd and I realize the unlikelihood of it working.  That was the call centers suggestion, I'm fishing for other suggestions to make HDMI work and have come up empty thus far.  Again, it's just incredible to me that there isn't a solution worked out by ATT that solves the (from my searches widespread) issue of running HDMI so they simply suggest using component.  Seems like a lazy and unconcerned solution to a problem many people seem to be having.

Message 8 of 21 (4,095 Views)
ACE - Expert

Re: HDMI Issues

Best way is to go to the TV directly on HDMI and use optical to the receiver. 

 

Going to the receiver on HDMI then to the TV won't work well, the receiver can't pass the HDMI signals (constantly, service and security) properly.  Then you can get away from component cables.

 

Optical is available from monoprice too. 

http://www.monoprice.com/products/subdepartment.asp?c_id=102&cp_id=10237

 

Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 21 (4,090 Views)
Mentor

Re: HDMI Issues

HDMI is a pretty straightforward protocol.  There have been some revisions (1.2, 1.3, 1.4, etc...) and theoretically the standards are supposed to be backwards/forwards compatible.  However, as we all know, sometimes this isnt the case.  This also doesnt apply to the cables to the extent that they change the protocols.    Although it probably doesnt apply here, I believe only 3D can be transmitted by rev 1.4 cables for example). and one of them does ethernet over HDMI. 

 

The point I am trying to make is that it is POSSIBLE that there is just a mismatch between your components, cables, etc... but its very unlikely.  having said that, I would suggest trying a different brand or rev. of cable and seeing if that makes a difference. 

 

I would have occasional issues with my TV (insignia) and my boxes not handshaking correctly from time to time.  I dont know if a firmware update solved it, or if my new cables solved it (I keep changing them, dont ask...but always from monoprice). but it went away. 

 

Monster, clearly is not worth the money, so dont even go there, but you can find Monoprice cables and cheaper.

 

Having said all of that.due to a shortage of HDMI ports and given that U-Verse technically doesnt need HDMI, I actually dropped all three of my sets to monoprice components.   And you know what?  In my opinion, the picture looks better with the component cables. 

 

   

Message 10 of 21 (4,088 Views)
ACE - Expert

Re: HDMI Issues

Some like the component look better (seems to be a little softer here on my Panasonic plasma), so I prefer HDMI and have had only 3 HDMI problems (went to snow and had to reboot the DVR) in 4 3/4 years. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 21 (4,084 Views)
Tutor

Re: HDMI Issues

[ Edited ]

mibrnsurg wrote:

Best way is to go to the TV directly on HDMI and use optical to the receiver. 

 

Going to the receiver on HDMI then to the TV won't work well, the receiver can't pass the HDMI signals (constantly, service and security) properly.  Then you can get away from component cables.

 

Optical is available from monoprice too. 

http://www.monoprice.com/products/subdepartment.asp?c_id=102&cp_id=10237

 

Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more



As things are currently set up the connection is direct from the TV to the box.  The receiver is a future endeavor but will come in to play in a couple months but I'll keep this in mind when I move it up.  I'm kinda mixing things up so I apologize for the confusion. 

 

In Apartment A I have: LG 1080p plasma, Comcast HD/DVR cable box, PS3 and Onkyo receiver.  HDMI for both the cable box and PS3 in to the receiver with one HDMI out to the tv.

 

In Apartment B I only have the U-Verse box which is connected directly to the Vizio tv.  HDMI direct worked for a short while and hasn't worked properly since.  That's a bit head scratching to me, that it did work, though I had to power on and off multiple times, then completely stopped.  Frustrating for me obviously.

 

Eventually everything in apartment A, except for the Comcast box, will be moved in to apartment B.  So when that happens and I add the receiver in to the equation if I'm still having HDMI issues I'll do exactly what you said, component to tv, optical to receiver.  I'm just curious if there's a solution in the meantime or if this is something I'll be dealing with for the duration of my ATT contract.

 

I'm just confusing myself and everyone else at this point probably.  Thanks for the advice, I apologize.  May god have mercy on my soul.  I need a drink...

Message 12 of 21 (4,088 Views)
ACE - Expert
Solution
Accepted by topic author mat42
‎09-30-2015 1:39 AM

Re: HDMI Issues

[ Edited ]

Have you tried turning on the TV first, waiting about 10 seconds, then the Uverse unit?  That has worked for some users in the past.

 

Also, unplugging the HDMI cable and then rebooting the DVR and plugging in the HDMI cable after 4 mins has worked for others.

 

Just a couple suggestions to get the Vizio working now on HDMI. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 21 (4,072 Views)
Tutor

Re: HDMI Issues


jgold47 wrote:

HDMI is a pretty straightforward protocol.  There have been some revisions (1.2, 1.3, 1.4, etc...) and theoretically the standards are supposed to be backwards/forwards compatible.  However, as we all know, sometimes this isnt the case.  This also doesnt apply to the cables to the extent that they change the protocols.    Although it probably doesnt apply here, I believe only 3D can be transmitted by rev 1.4 cables for example). and one of them does ethernet over HDMI. 

 

The point I am trying to make is that it is POSSIBLE that there is just a mismatch between your components, cables, etc... but its very unlikely.  having said that, I would suggest trying a different brand or rev. of cable and seeing if that makes a difference. 

 

I would have occasional issues with my TV (insignia) and my boxes not handshaking correctly from time to time.  I dont know if a firmware update solved it, or if my new cables solved it (I keep changing them, dont ask...but always from monoprice). but it went away. 

 

Monster, clearly is not worth the money, so dont even go there, but you can find Monoprice cables and cheaper.

 

Having said all of that.due to a shortage of HDMI ports and given that U-Verse technically doesnt need HDMI, I actually dropped all three of my sets to monoprice components.   And you know what?  In my opinion, the picture looks better with the component cables. 

 

   


You very well could be right and I'll be coming up with a handful of different HDMI cords I have at my other place to try that.  The part that confuses me on it all is that it worked for a short period of time and now I have no luck.  I don't particularly want to turn my tv and box on and off 5 or 6 times (though that doesn't seem to work anymore) for it to transmit signal to the tv so I may end up sticking with component just for my cable box.  Eventually I'll probably just cave in, abandon all hope and bask in the glory of component cables.  I've just never had any issue with HDMI like this so it's a bit mind bottling, you know, when things are so crazy it gets your thoughts all trapped, like in a bottle.

Message 14 of 21 (4,068 Views)
Tutor

Re: HDMI Issues


mibrnsurg wrote:

Have you tried turning on the TV first, waiting about 10 seconds, then the Uverse unit?  That has worked for some users in the past.

 

Also, unplugging the HDMI cable and then rebooting the DVR and plugging in the HDMI cable after 4 mins has worked for others.

 

Just a couple suggestions to get the Vizio working now on HDMI. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


I haven't tried that, no.  I'll give that shot when I get home, I think I'm capable of taking on such a task.  Hopefully.  Thanks again!

Message 15 of 21 (4,058 Views)
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