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HD Viewing Area

HD Viewing Area

I am new to both HDTV product and U-verse, and need a short primer on what is considered the ‘normal viewing’ area with this combination.  Originally I watched full-screen; the TV viewing area utilized in full.  I then ordered up the HD signal and the screen went to the dark band above/below, with some channels showing a full four bands; one on each side.  The former is a 20% reduction; the latter a 35% reduction of viewing area.  Both significant.  Of course, the old less-resolution pre-HD view was 0% reduction.

 

Is this lessened area a normal function of HD or are there TV/U-verse remedial changes that can be made?  In other words, is this the deal or am I missing something?  If the latter -- this would not be the first time in life that I missed something........

Thank you,

TheKingfish

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Message 1 of 5
Expert

Re: HD Viewing Area

A few questions:

 

1. Are you seeing this while watching the HD channels (1000 - 1999) or the SD channels (2 - 999)?

 

2. How is the U-verse receiver connected to your U-verse receiver? (HDMI cable, component cables, composite cables, or coaxial cable)

 

3. What aspect ratio is set on the U-verse receiver?  (1080i, 720p, Widscreen standard definition or 4:3 standard definition)

 

4. What is the brand of your HDTV?  What is the Screen setting on your TV?

Message 2 of 5

Re: HD Viewing Area

I appreciate your feedback/assistance.  Answers:

 

1) Yes, the 2/4 banded reduced-viewing area comes with the HD channels (>1000).  The fully-utilized viewing area comes with the SD channels (<1000).  I should add; the SD view cuts off portions on the left and right.  In other words, the HD replicates a letter-box movie (full content) and the SD is similar to a pan-and-scan (full vertical content is seen; full horizontal content is not seen).

2) The U-verse receiver feeds the TV via coaxial cable.  That input is the official ‘TV’ designation on the television, per the source function.

3) The U-verse receiver aspect ratio is set to 1080i.

4) The TV is a 2012 Samsung, model PN51E550.  Its screen setting is 16:9 (other settings available are Zoom1 and Zoom2).

 

Thank you,

TheKingfish

Message 3 of 5
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Expert

Re: HD Viewing Area

In order to receive an HD picture, you will need to connect the U-verse receiver to the HDTV with either an HDMI cable or component cables (red, green, blue).  Using a coaxial cable will result in the issues that you are reporting..  

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Message 4 of 5

Re: HD Viewing Area

Your suggestion did the trick; switching from coax to HDMI.  Best connectivity for me had been undefined because my previous TV was not equipped with the newer input type.

Thank you,

TheKingfish

Message 5 of 5
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