05-03-2013 8:19 PM
I am new to both HDTV product and U-verse, and need a short primer on what is considered the ‘normal viewing’ area with this combination. Originally I watched full-screen; the TV viewing area utilized in full. I then ordered up the HD signal and the screen went to the dark band above/below, with some channels showing a full four bands; one on each side. The former is a 20% reduction; the latter a 35% reduction of viewing area. Both significant. Of course, the old less-resolution pre-HD view was 0% reduction.
Is this lessened area a normal function of HD or are there TV/U-verse remedial changes that can be made? In other words, is this the deal or am I missing something? If the latter -- this would not be the first time in life that I missed something........
Solved by: Go to Solution.
05-03-2013 9:10 PM
A few questions:
1. Are you seeing this while watching the HD channels (1000 - 1999) or the SD channels (2 - 999)?
2. How is the U-verse receiver connected to your U-verse receiver? (HDMI cable, component cables, composite cables, or coaxial cable)
3. What aspect ratio is set on the U-verse receiver? (1080i, 720p, Widscreen standard definition or 4:3 standard definition)
4. What is the brand of your HDTV? What is the Screen setting on your TV?
05-04-2013 7:45 PM
I appreciate your feedback/assistance. Answers:
1) Yes, the 2/4 banded reduced-viewing area comes with the HD channels (>1000). The fully-utilized viewing area comes with the SD channels (<1000). I should add; the SD view cuts off portions on the left and right. In other words, the HD replicates a letter-box movie (full content) and the SD is similar to a pan-and-scan (full vertical content is seen; full horizontal content is not seen).
2) The U-verse receiver feeds the TV via coaxial cable. That input is the official ‘TV’ designation on the television, per the source function.
3) The U-verse receiver aspect ratio is set to 1080i.
4) The TV is a 2012 Samsung, model PN51E550. Its screen setting is 16:9 (other settings available are Zoom1 and Zoom2).
05-04-2013 7:58 PM - edited 05-04-2013 7:58 PM
In order to receive an HD picture, you will need to connect the U-verse receiver to the HDTV with either an HDMI cable or component cables (red, green, blue). Using a coaxial cable will result in the issues that you are reporting..
05-05-2013 7:28 PM
Your suggestion did the trick; switching from coax to HDMI. Best connectivity for me had been undefined because my previous TV was not equipped with the newer input type.