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Guide says "Getting Information" for every channel???

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Teacher

Guide says "Getting Information" for every channel???

There is no program information on the Guide.  It just says Getting Information for every channel & we can't figure out how to resolve this problem

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Message 1 of 6
Anonymous
Not applicable

Re: Guide says "Getting Information" for every channel???

I would reset the AT&T Gateway.  That should fix it.  If not, reset the actual receiver.  One of those two.

 

Message 2 of 6
ACE - Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎10-29-2017 3:14 PM

Re: Guide says "Getting Information" for every channel???

General procedure I always recommend is reboot the dvr (even if the problem shows on a wireless receiver) - pull plug for 15 secs.  And if that doesn't clear the problem reboot the gateway (pull plug for 15 secs. and let it fully reboot) and then reboot the dvr again.

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Message 3 of 6
Teacher

Re: Guide says "Getting Information" for every channel???

Yes, that worked. Thanks for your help!!
Message 4 of 6
Teacher

Re: Guide says "Getting Information" for every channel???

It did indeed work to reset the DVR!! Thanks to you and the other member of the community for this suggestion which I really should have already thought of.
Message 5 of 6
ACE - Expert

Re: Guide says "Getting Information" for every channel???

When in doubt, reboot!

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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