11-23-2015 3:12 PM
Solved by: Go to Solution.
11-23-2015 3:16 PM
The past couple days, the guide on our U-Verse TV will only say "Getting Information." We have reset and unplugged our modem multiple times and the problem still isn't resolved. This is extremely frustrating.
Have you done a Whole House Reboot?
Unplug everything, RG, DVR & STBs. Wait 30 secs.
Plug RG in first. Wait for all lights to become functional.
Plug in DVR next. Wait for it to start working.
Plug in STBs next.
Let us know.
11-23-2015 3:36 PM
A WHOLE HOUSE REBOOT will fix many, many problems.
Besides, if you call the CS number, that's the first thing they're going to tell you to do!
12-13-2015 2:30 PM
I called CS, and they had my enplug my router and DVR (only) then they remoted in and updated the firmware on my DVR and after that didn't fix it - they sent me a new DVR. Not watning to lose my shows, I tried your suggestion and it worked great.
Makes me dislike AT&T for their poor CS troubleshooting and wasting their money mailing me out a new DVR....
- edited 08-16-2016 2:37 PM
RG - Residential Gateway, also referred to as the Modem...brains of the operation. You have one.
STB - Set Top Box (non DVR). You have one DVR....everything else is a STB. This provides television service. You can have multiples of STBs, either wired or wireless.