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Guide is showing “No information Available.”

Guide is showing “No information Available.”

Guide not giving any show information. Just states “Getting Information” on all channels. What is going on?

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ACE - Expert
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎11-03-2017 8:55 AM

Re: Guide is showing “No information Available.”

Reboot your dvr (pull plug for 15 secs.).  If that doesn't fix it reboot your gateway (pull plug for 15 secs and let it fully reboot) then reboot the dvr again.

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Message 2 of 5
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Re: Guide is showing “No information Available.”

Followed steps above and Still not working including info button

Message 3 of 5

Re: Guide is showing “No information Available.”

Thank you. I found a solution last night from another posting. It worked. Thanks again for your reply. 

Go to Menu. 

Go to Options. 

Go to Restart

Click OK. 

Confirm ok to start Restart. 

 

 

Message 4 of 5
ACE - Expert
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Accepted by Cottontail
‎10-24-2017 9:34 AM

Re: Guide is showing “No information Available.”

When in doubt, reboot.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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