Green rotating circle

Contributor

Green rotating circle

Do you know why I have a green rotating circle in the lower right corner of my tv picture. It started a couple hours ago. The picture is otherwise fine.

Message 1 of 9 (4,677 Views)
ACE - Expert

Re: Green rotating circle

Grannahayes6 - The circle is usually associared with an app like go interactive or search or the weather channel. What channel are you on?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 9 (4,676 Views)
Contributor

Re: Green rotating circle

I'm on CBS channel 2 watching the football game.

Message 3 of 9 (4,674 Views)
ACE - Expert

Re: Green rotating circle

Grannahayes6 - at&t has introduced some interaction like having an ad for a coming show & saying press OK to schedule a recording. It may have gotten stuck. If it does not go away when you change channel, do a pull the plug reboot.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 9 (4,658 Views)
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Solution
Accepted by ATTU-verseCare (Community Support)
‎09-30-2015 1:39 AM

Re: Green rotating circle

Go to Menu>Interactive>Interactive Apps>Weather and click on The Weather Channel app. The spinning green wheel will disappear. No need for a cold boot.
Message 5 of 9 (4,480 Views)
Contributor

Re: Green rotating circle

You're right! Worked for me....thanks
Message 6 of 9 (4,326 Views)
Contributor

Re: Green rotating circle

Thank You, Thank You, Thank You  philliphw1957!!!!!!!!!!  The green circle is GONE!!!!!

Message 7 of 9 (4,158 Views)

Re: Green rotating circle

thank you for that info!!  green spinner is gone!! Yay

Message 8 of 9 (3,948 Views)
Contributor

Re: Green rotating circle

The spinning circle, 3" in diameter, was with me for 12+ hours. I first noticed it after the weather channel came up on my screen, without my assistance as far as i can remember. It was so intolerable last night that I had to cover it with cardboard.

 

I called ATT support the next day, a Monday, and the individual I spoke to had no idea what I was talking about, (apparently he doesn't "google") but he scheduled a technician to visit me on.... Wednesday.

 

In the meantime, I tried re-booting, unplugging everything associated with the ATT line, tv, computer etc. When it didn't make a difference the first time..... I did it again, to no avail.

 

About 10 minutes later there was a total power outage. When I got everything turned on again, the green circle was gone? go figure? I canceled the technician.

Message 9 of 9 (2,805 Views)
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