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Gray Screen appears for 2 seconds.

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Gray Screen appears for 2 seconds.

When ever we change the channel it turns a transparent gray screen for 2 seconds. Can some one help me!

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Message 1 of 70
Guru

Re: Gray Screen appears for 2 seconds.


@JohninFL wrote:

It is happening in Central Florida only on the local channels. I called tech support and they don't have a clue. They told me all the test are good and an outside tech needs to come to test the line to my house for a one time charge of $149.00. Whatever is happening is AT&T's fault but they want the customers to pay for their incompetence. Not going to happen!


I like my U-Verse but their tier one tech support is useless. For 3 mornings in a row I woke up to the blue HD light being on on both my wireless stb's leading me to believe the boxes were rebooting. Even though my service was working I called tech support. They were like " don't worry about it. We don't worry about lights going on and off." 

Message 31 of 70
Contributor

Re: Gray Screen appears for 2 seconds.

Wichita, Kansas. Gray transparent screen hear also when changing channel. Happening on low def 2-36, hi def 1002-1036 channles. Not sure what their fix is???  

Message 32 of 70
ACE - Master

Re: Gray Screen appears for 2 seconds.


@Major_Watcher wrote:

When ever we change the channel it turns a transparent gray screen for 2 seconds. Can some one help me!


I used my phone to shoot a video and have uploaded that to the forum manager.  She has passed the video along to the U-Verse Team, who will be looking into it.  No estimated time to a fix.

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Message 33 of 70
ACE - Master

Re: Gray Screen appears for 2 seconds.

***No longer noticing this.***  So, I would assume that it is fixed.  Thanks for your patience.  This was an odd one - almost like a screen designed to have a message on it.

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Message 34 of 70
Scholar

Re: Gray Screen appears for 2 seconds.

Still happening here. So it's not fixed for everyone.

Message 35 of 70
Scholar

Re: Gray Screen appears for 2 seconds.

It is still happening in Central Florida. So it is NOT FIXED for everyone!

Message 36 of 70
ACE - Expert

Re: Gray Screen appears for 2 seconds.

It is fixed here in the Dallas area so hopefully the fix will be rolled out to everyone in short order.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 70
Community Support

Re: Gray Screen appears for 2 seconds.

Hi,

 

We apologize about the inconveniences. We are aware of the issue and working towards getting this issue resolved.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 38 of 70
Highlighted
ACE - Master

Re: Gray Screen appears for 2 seconds.


@JohninFL wrote:

It is still happening in Central Florida. So it is NOT FIXED for everyone!


Hello @JohninFL and @JadedPixie - I can only go on what I see in Indianapolis.   So if AT&T fixed it in Indy and Dallas, other areas must be falling in line very soon.  Again, it's not the biggest inconvenience that I have ever seen (does not mess with recordings) and a few subscribers said that they never noticed in their area.

 

hiatus.jpg

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Message 39 of 70
Scholar

Re: Gray Screen appears for 2 seconds.

FWIW, still a problem in San Francisco......

Message 40 of 70
Guru

Re: Gray Screen appears for 2 seconds.

Still a problem in Ohio.

Message 41 of 70
ACE - Expert

Re: Gray Screen appears for 2 seconds.

Since this appears to deal with local channels, this would be something that has to be changed/fixed in local VHO (as opposed to the single NVHO that serves the whole country).

 

As such it's probably taking a while for them to apply the changes to one, make sure it doesn't break anything else, then roll it out to the other hundred or so VHOs.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 42 of 70
Tutor

Re: Gray Screen appears for 2 seconds.

Still a problem in Monterey as well.

Message 43 of 70
Contributor

Re: Gray Screen appears for 2 seconds.

I was having the same problem but about two hours ago my system prompted me for a restart. After I went through the reboot the problem was fixed. Bakersfield California

 

Message 44 of 70
ACE - Master

Re: Gray Screen appears for 2 seconds.


@Gsisola wrote:

I was having the same problem but about two hours ago my system prompted me for a restart. After I went through the reboot the problem was fixed. Bakersfield California

 


Thanks @Gsisola.  Makes me wonder if those still having it, should reboot their equipment.  Can you try that @Beany?

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Message 45 of 70
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