12-04-2015 8:53 AM
It is happening in Central Florida only on the local channels. I called tech support and they don't have a clue. They told me all the test are good and an outside tech needs to come to test the line to my house for a one time charge of $149.00. Whatever is happening is AT&T's fault but they want the customers to pay for their incompetence. Not going to happen!
I like my U-Verse but their tier one tech support is useless. For 3 mornings in a row I woke up to the blue HD light being on on both my wireless stb's leading me to believe the boxes were rebooting. Even though my service was working I called tech support. They were like " don't worry about it. We don't worry about lights going on and off."
- edited 12-04-2015 9:11 AM
Wichita, Kansas. Gray transparent screen hear also when changing channel. Happening on low def 2-36, hi def 1002-1036 channles. Not sure what their fix is???
12-04-2015 9:00 AM
When ever we change the channel it turns a transparent gray screen for 2 seconds. Can some one help me!
I used my phone to shoot a video and have uploaded that to the forum manager. She has passed the video along to the U-Verse Team, who will be looking into it. No estimated time to a fix.
12-04-2015 10:54 AM
***No longer noticing this.*** So, I would assume that it is fixed. Thanks for your patience. This was an odd one - almost like a screen designed to have a message on it.
12-04-2015 11:09 AM
It is fixed here in the Dallas area so hopefully the fix will be rolled out to everyone in short order.
12-04-2015 11:10 AM
We apologize about the inconveniences. We are aware of the issue and working towards getting this issue resolved.
12-04-2015 11:27 AM
It is still happening in Central Florida. So it is NOT FIXED for everyone!
Hello @JohninFL and @JadedPixie - I can only go on what I see in Indianapolis. So if AT&T fixed it in Indy and Dallas, other areas must be falling in line very soon. Again, it's not the biggest inconvenience that I have ever seen (does not mess with recordings) and a few subscribers said that they never noticed in their area.
12-04-2015 12:19 PM
Since this appears to deal with local channels, this would be something that has to be changed/fixed in local VHO (as opposed to the single NVHO that serves the whole country).
As such it's probably taking a while for them to apply the changes to one, make sure it doesn't break anything else, then roll it out to the other hundred or so VHOs.
12-04-2015 12:25 PM
I was having the same problem but about two hours ago my system prompted me for a restart. After I went through the reboot the problem was fixed. Bakersfield California
12-04-2015 12:32 PM