Gray Screen appears for 2 seconds.

When ever we change the channel it turns a transparent gray screen for 2 seconds. Can some one help me!

Responses

billmoorej

Contributor

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1 Message

8 years ago

Wichita, Kansas. Gray transparent screen hear also when changing channel. Happening on low def 2-36, hi def 1002-1036 channles. Not sure what their fix is???

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dhascall

Master

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9.8K Messages

8 years ago

@Major_Watcher wrote:

When ever we change the channel it turns a transparent gray screen for 2 seconds. Can some one help me!

I used my phone to shoot a video and have uploaded that to the forum manager. She has passed the video along to the U-Verse Team, who will be looking into it. No estimated time to a fix.

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dhascall

Master

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9.8K Messages

8 years ago

***No longer noticing this.*** So, I would assume that it is fixed. Thanks for your patience. This was an odd one - almost like a screen designed to have a message on it.

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JadedPixie

Scholar

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225 Messages

8 years ago

Still happening here. So it's not fixed for everyone.

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JohninFL

Scholar

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289 Messages

8 years ago

It is still happening in Central Florida. So it is NOT FIXED for everyone!

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skeeterintexas

ACE - Expert

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27.7K Messages

8 years ago

It is fixed here in the Dallas area so hopefully the fix will be rolled out to everyone in short order.

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ATTU-verseCare

Community Support

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6.7K Messages

8 years ago

Hi,

We apologize about the inconveniences. We are aware of the issue and working towards getting this issue resolved.

-ATTU-verseCare

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dhascall

Master

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9.8K Messages

8 years ago

@JohninFL wrote:

It is still happening in Central Florida. So it is NOT FIXED for everyone!

Hello @JohninFL and @JadedPixie - I can only go on what I see in Indianapolis. So if AT&T fixed it in Indy and Dallas, other areas must be falling in line very soon. Again, it's not the biggest inconvenience that I have ever seen (does not mess with recordings) and a few subscribers said that they never noticed in their area.