Contributor
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2 Messages
Getting Error message ""This set top box does not match the account settings"
Just ordered a new wireless receiver for the bedroom. Installed it and now getting the following error "This set top box does not match the account settings". Service was suppose to be enabled on Monday the 4th, but I recieved the hardware early and turned it on. I've since rebooted and unplugged and tried everything to no avail. Any thoughts on how I might get this to work?
Regards,
Rick
daviswilliam
Contributor
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1 Message
10 years ago
Thank you kindly. Will.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @daviswilliam
Sorry to hear that your also experiencing this issue but, I was able to locate your U-verse account and remove the Error code and set the activation order to today. All you need to do now is unplug/replug the box and it'll run through the update process and you'll be good to go! 🙂
- MorganCS
- ATTU-verseCare
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ajayajay
Tutor
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4 Messages
10 years ago
I have same problem with the error "This set box does not match the account settings." Can you help?
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hello ajayajay,
I can help you take care of that, please send me your account number to make any necessary corrections on our systems and have you try activating the receiver again.
SadathCS
ATTU-verseCare
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ajayajay
Tutor
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4 Messages
10 years ago
Hi,
My account number is: *** (removed for your security)
Thank you.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Thank you ajayajay! Please check your private messages for an update.
SadathCS
ATTU-verseCare
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ajayajay
Tutor
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4 Messages
10 years ago
Where do I find the "private message"? In my inbox it says "you have no private messages."
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BSUBBIE86
Voyager
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2 Messages
10 years ago
I got this message. This was the box installed by tech, now just showed up was talking to tech support got hung up on and now trying to figure this out. I have gone through all the self troubleshoot and all. Does the set top box need to be reprovisioned?
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi BSUBBIE86,
I'm sorry about the trouble with your TV receiver. Please send me your account information to ATTU-VerseCare to help you ensure this box is provisioned correctly.
SadathCS
ATTU-verseCare
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ktrahan75
Contributor
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1 Message
10 years ago
same here, getting error code. can you help?
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