Contributor
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2 Messages
Getting Error message ""This set top box does not match the account settings"
Just ordered a new wireless receiver for the bedroom. Installed it and now getting the following error "This set top box does not match the account settings". Service was suppose to be enabled on Monday the 4th, but I recieved the hardware early and turned it on. I've since rebooted and unplugged and tried everything to no avail. Any thoughts on how I might get this to work?
Regards,
Rick
pcoffey3581
Contributor
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1 Message
10 years ago
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MorganCS
Former Employee
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549 Messages
10 years ago
Hi @pcoffey3581
I'll be glad to help you with this. I'll be sending you a Private Message that will land in your inbox and we will move forward from there. Thank you! 🙂
- MorganCS
- ATTU-verseCare
Disclaimer: If you are receiving this via email, please do not respond to the email, as we will not be able to see the response. Please reply to the Private Message directly from here at the forums.att.com website.
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tswilbert1
Contributor
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1 Message
10 years ago
I did the same thing and also having the same problem. Can you fix my box?
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MorganCS
Former Employee
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549 Messages
10 years ago
Hi @tswilbert1
I'll be glad to help you with this. I'll be sending you a Private Message that will land in your inbox and we will move forward from there. Thank you! 🙂
- MorganCS
- ATTU-verseCare
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nortontex
Contributor
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1 Message
10 years ago
We have the same issue with our wireless receiver. Please help me get it back online.
Thanks!
Nortontex
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DavidCS
Community Support
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1.7K Messages
10 years ago
Hi @nortontex,
I would be glad to assist you with this issue. I will have my team send you a Private Message to help resolve this issue.
-David T
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Canman187
Contributor
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1 Message
10 years ago
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MorganCS
Former Employee
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549 Messages
10 years ago
Hi @Canman187
Yours should be good to go now! Could you unplug the power cord for 30 seconds and then plug it back in? It's going to ask you run an update, select "Update Now" and it will go through the standard reboot screens and Live TV will be up & running! 🙂
- MorganCS
- ATTU-verseCare
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Mmckeeh
Contributor
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1 Message
10 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @Mmckeeh,
We apologize for the inconveniences, but I will be happy to assist in getting that fixed for you. I will send you a private message, so we can gather account information and get this fixed.
-David T
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