New! Have you been asked to update your AT&T email settings? Learn how we're enhancing the security of AT&T Mail.
- edited 02-08-2016 7:28 AM
Repetitive question, apologies in advance.
New UVerse service as of November, 2015. All HD channels fill our 46" Sony Bravia HD 1080 widescreen format - except - local Fox 35 (1003) which shows the infamous black bars top & bottom. Further, the picture is actually cropped, not just reduced in size ie: even the "Fox 35" logo at bottom right of screen is cut in half. Top program banner is also cropped / cut off as well. It is the "only" channel we experience any type of black bar issue, unless the programming or commercial is broadcast in SD - which we understand.
Confused why only (1) channel would present this issue. Called UVerse, to be told it was a station broadcast issue, not UVerse.
However, we have a 2nd "Sony Bravia HD" TV, smaller wide-screen size (25"). This TV is on an HD antenna feed only, not UVerse - and the same local Fox 35 station fills the wide screen format perfectly.
Are we wrong in thinking - if the broadcast feed (antenna) is received in a proper / full HD widescreen format, and the UVerse feed via HD channel 1003 is cropped - doesn't that infer the issue is between the local station feed to UVerse - and Uverse's distribution of the channel in a different format ?
Thanks for enlightening - not a tech pro.... but confused.
05-10-2016 6:23 PM
OMG this issue is so anoying. Those bars just wont go away. Can somebody with good Uverse support background look into this?
05-10-2016 6:48 PM
The OTA broadcast signal is different than the u-verse signal. att should work with the station, but, it appears they have not. Have you? You should.
I want to suggest you use the zoom feature (button bottom right) to fill the picture, but it may be too distorted.
05-10-2016 7:22 PM
There was a suggestion made back in February for either of the two of you Orlando, FL area posters with this area to contact ATTU-verseCare. I'd send them a Private Message with a link to this thread, your name and 9-digit billing account number and the best way and time to contact you.
So far, you haven't officially engaged a support contact with AT&T and so you've gotten all you should expect from AT&T about it.
- edited 05-11-2016 1:08 PM
Actually we previously posted solution that satisfactorily resolved our issues (updated our follow-up post to follow-up thread under my User Name - apologize for 2 posts adressing multiple issues).
By returning us to a Cisco receiver, removing the Pace, and, further on-site work to resolve a bad Broadband channel connection at our neighborhood terminal (different port), our issues (TV & broadband drop-out) were fixed. (8) on-site visits total, (2) complete wiring of service in house to NVG599), and more than a dozen calls to tech service - but finally stable & up to par with all services.