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Fox 35, Channel 1003, Orlando

Fox 35, Channel 1003, Orlando

Repetitive question, apologies in advance.

 

New UVerse service as of November, 2015. All HD channels fill our 46" Sony Bravia HD 1080 widescreen format - except - local Fox 35 (1003) which shows the infamous black bars top & bottom. Further, the picture is actually cropped, not just reduced in size ie: even the "Fox 35" logo at bottom right of screen is cut in half. Top program banner is also cropped / cut off as well. It is the "only" channel we experience any type of black bar issue, unless the programming or commercial is broadcast in SD - which we understand.

 

Confused why only (1) channel would present this issue. Called UVerse, to be told it was a station broadcast issue, not UVerse.

 

However, we have a 2nd "Sony Bravia HD" TV, smaller wide-screen size (25"). This TV is on an HD antenna feed only, not UVerse - and the same local Fox 35 station fills the wide screen format perfectly.

 

Are we wrong in thinking - if the broadcast feed (antenna) is received in a proper / full HD widescreen format, and the UVerse feed via HD channel 1003 is cropped - doesn't that infer the issue is between the local station feed to UVerse - and Uverse's distribution of the channel in a different format ?

 

Thanks for enlightening - not a tech pro....  but confused.

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Message 1 of 35
Teacher

Re: Fox 35, Channel 1003, Orlando

OMG this issue is so anoying. Those bars just wont go away. Can somebody with good Uverse support background look into this?

Message 31 of 35
Expert

Re: Fox 35, Channel 1003, Orlando

The OTA broadcast signal is different than the u-verse signal. att should work with the station, but, it appears they have not. Have you? You should.

 

I want to suggest you use the zoom feature (button bottom right) to fill the picture, but it may be too distorted.

Message 32 of 35
Highlighted
Teacher

Re: Fox 35, Channel 1003, Orlando

Nah the zoom feature makes it worst.

Message 33 of 35
ACE - Expert

Re: Fox 35, Channel 1003, Orlando

There was a suggestion made back in February for either of the two of you Orlando, FL area posters with this area to contact ATTU-verseCare.  I'd send them a Private Message with a link to this thread, your name and 9-digit billing account number and the best way and time to contact you.

 

So far, you haven't officially engaged a support contact with AT&T and so you've gotten all you should expect from AT&T about it.

 

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Message 34 of 35

Re: Fox 35, Channel 1003, Orlando

Actually we previously posted solution that satisfactorily resolved our issues (updated our follow-up post to follow-up thread under my User Name - apologize for 2 posts adressing multiple issues).

 

By returning us to a Cisco receiver, removing the Pace, and, further on-site work to resolve a bad Broadband channel connection at our neighborhood terminal (different port), our issues (TV & broadband drop-out) were fixed. (8) on-site visits total, (2) complete wiring of service in house to NVG599), and more than a dozen calls to tech service - but finally stable & up to par with all services.

Message 35 of 35
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