CadenceSonyTV's profile

Teacher

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23 Messages

Monday, February 8th, 2016 3:26 PM

Fox 35, Channel 1003, Orlando

Repetitive question, apologies in advance.

 

New UVerse service as of November, 2015. All HD channels fill our 46" Sony Bravia HD 1080 widescreen format - except - local Fox 35 (1003) which shows the infamous black bars top & bottom. Further, the picture is actually cropped, not just reduced in size ie: even the "Fox 35" logo at bottom right of screen is cut in half. Top program banner is also cropped / cut off as well. It is the "only" channel we experience any type of black bar issue, unless the programming or commercial is broadcast in SD - which we understand.

 

Confused why only (1) channel would present this issue. Called UVerse, to be told it was a station broadcast issue, not UVerse.

 

However, we have a 2nd "Sony Bravia HD" TV, smaller wide-screen size (25"). This TV is on an HD antenna feed only, not UVerse - and the same local Fox 35 station fills the wide screen format perfectly.

 

Are we wrong in thinking - if the broadcast feed (antenna) is received in a proper / full HD widescreen format, and the UVerse feed via HD channel 1003 is cropped - doesn't that infer the issue is between the local station feed to UVerse - and Uverse's distribution of the channel in a different format ?

 

Thanks for enlightening - not a tech pro....  but confused.

Teacher

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23 Messages

8 years ago

My feed to the Pace 8010 is direct ethernet cable from the NVG599.

 

This "cropped (top & bottom) did not occur with the previous Cisco DVR.

 

We called the local (Fox 35) station - no response from engineering. Today, we mailed a letter with the same pics shown above. Doubt they will address a single viewer issue - but it seems there are more than (1) having this issue with this particular station. If I receive any response - I'll update post here.

 

Still unsure if this is a U-verse, Pace 8010 DVR, or Fox 35 signal problem. But if all other stations are being received without the cropping - why is this one station picture cropped...

 

Will advise of any update.

Teacher

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14 Messages

8 years ago

It's not a station issue. It's all Uverse. I just switched from Brighthouse and I never had this problem.  

Master

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9.8K Messages

8 years ago


@lesantos wrote:

It's not a station issue. It's all Uverse. I just switched from Brighthouse and I never had this problem.  


@lesantos

 

 

Many DVR's do not play well with HDMI.  I'm this close to switching to component, myself.  My issue is audio dropouts.  

 

Installers are suggesting now to put the DVR on the least used TV in the household.

Teacher

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23 Messages

8 years ago

Issue appears on primary set fed via DVR (Pace 8010), connected HDMI from DVR to TV. DVR is hard wired Ethernet from gateway / router.

2nd set is fed via antenna - Fox 35 received perfect on antenna set, cropped on main TV which is fed from U-verse DVR.

Expert

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10.1K Messages

8 years ago

@CadenceSonyTV - Can you try component connection? Remove HDMI at DVR end.

Teacher

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14 Messages

8 years ago

I am trying to find some component cables. I will report back the results.

Teacher

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14 Messages

8 years ago

Component connection made no difference. The problem is exaclty the same. Bars appear under 1080i resolution. I think it has something to do with upscalling by Uverse on this particular channel.

Another interesting thing hppened; I had an episode of New Girl recorded and it had the bars but when I started to fast forward the commercials they suddenly disappeared.

Teacher

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14 Messages

8 years ago

I am watching right now (College Hoops) and the bars are gone. Can you check to confirm?

Teacher

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23 Messages

8 years ago

Negative - still cropped top / bottom. My time 3:30 pm.

Expert

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20.4K Messages

8 years ago

@CadenceSonyTV  @lesantos   Contact ATT Uverse Care on the link in my signature below.

Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse service Orlando 1003 problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact. I personally know as they've helped me on a DVR swap and gone above and beyond. They can do more than any phone rep can and stick w/it till it's done.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
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