Former Employee
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229 Messages
Disappearing Channels
Hi all,
I'm new to Uverse, I've had it for a few weeks now... however a few channels like DIY Network and a few other keep going missing from the guide and I'm not able to navigate to them manually. Sometimes they're there, sometimes they're not.
I've tried power-cycling, but no luck yet.
Anyone know what's going on?
Accepted Solution
Official Solution
oufanindallas
ACE - Master
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6.9K Messages
11 years ago
Did you try rebooting the RG?
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mibrnsurg
Expert
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20.4K Messages
11 years ago
Sounds like you might have a defective unit, call TS and report what has been happening, since you already hard rebooted it.
The channels should not be appearing/disappearing intermittently like that. 😉
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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aBenjamin
Former Employee
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229 Messages
11 years ago
I restarted the RG and the receiver... after a few restarts, the channels magically reappeared. 😄 yay magic.
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skeeterintexas
ACE - Expert
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27.7K Messages
11 years ago
When in doubt, reboot.
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aBenjamin
Former Employee
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229 Messages
11 years ago
So true. Thanks guys!
Cheers.
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