Helpful Links

Disappearing Channels

Highlighted
Employee

Disappearing Channels

Hi all,

 

I'm new to Uverse, I've had it for a few weeks now... however a few channels like DIY Network and a few other keep going missing from the guide and I'm not able to navigate to them manually. Sometimes they're there, sometimes they're not. 

 

I've tried power-cycling, but no luck yet. 

 

Anyone know what's going on? 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
1,606 Views
Message 1 of 6
Expert

Re: Disappearing Channels

Sounds like you might have a defective unit, call TS and report what has been happening, since you already hard rebooted it.

 

The channels should not be appearing/disappearing intermittently like that. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

 

Message 2 of 6

Re: Disappearing Channels

Did you try rebooting the RG?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Tags (1)
Message 3 of 6
Employee

Re: Disappearing Channels

I restarted the RG and the receiver... after a few restarts, the channels magically reappeared. Smiley Very Happy yay magic. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
ACE - Master

Re: Disappearing Channels

When in doubt, reboot.  Smiley Wink

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
Employee

Re: Disappearing Channels

So true. Thanks guys! 

 

Cheers. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
Share this topic
Announcements

Let us help you Give the Gift of AT&T Entertainment this holiday season!

Having service trouble? There is an app for that!

Click here to check it out or text myATT to 8758 to download the app. You can quickly and easily resolve your service woes!

Do you need to contact us? Chat with us!

Additional Support