DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

Tutor

DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

Recorded shows freeze on just one TV. Anyone else having this problem?

7,394 Views
Message 1 of 7
Former Employee

Re: DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

On the set that recordings freeze on, restart the receiver and tighten the coax/ethernet connections (for the RG) to it.

Do a power-drain restart on the RG, too. Unplug the power from it, wait for 2 MINUTES, and plug the power back in. This ensures that the RG gets a fresh and fast connection to the ATT network.

Tags (1)
Message 2 of 7
Tutor

Re: DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

What is the RG??

 

Barbara

Message 3 of 7
Highlighted
ACE - Master

Re: DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

Residential Gateway.  The main box with all the lights on it.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7
Tutor

Re: DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

Thank you very much, that worked!!

 

Barbara

Message 5 of 7
Former Employee

Re: DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

No problem Barbara. If you have internet and phone subscription together with your TV, the RG power-drain procedure helps, too.

Slow internet

Phone dropping calls

Freezing live TV

Freezing recordings

Intermittent internet connection

No browse

No service on multiple TVs

Message 6 of 7
Tutor

Re: DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem

Thank you, now that I know what the RG is I will remember that!!

 

Barbara

Message 7 of 7
You must type a description before you click preview or reply.
Share this topic
Announcements

Having service trouble? There is an app for that!

Click here to check it out or text myATT to 8758 to download the app. You can quickly and easily resolve your service woes!

Do you need to contact us? Chat with us here!

Additional Support