Tutor
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4 Messages
DVR recorded shows freeze on just one TV. Works fine on the other 3. What can I do to resolve the problem
Recorded shows freeze on just one TV. Anyone else having this problem?
Tutor
•
4 Messages
Recorded shows freeze on just one TV. Anyone else having this problem?
Accepted Solution
Official Solution
paulgarcia
Former Employee
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120 Messages
11 years ago
On the set that recordings freeze on, restart the receiver and tighten the coax/ethernet connections (for the RG) to it.
Do a power-drain restart on the RG, too. Unplug the power from it, wait for 2 MINUTES, and plug the power back in. This ensures that the RG gets a fresh and fast connection to the ATT network.
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debarb3
Tutor
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4 Messages
11 years ago
What is the RG??
Barbara
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Anonymous
New Member
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25.7K Messages
11 years ago
Residential Gateway. The main box with all the lights on it.
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debarb3
Tutor
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4 Messages
11 years ago
Thank you very much, that worked!!
Barbara
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paulgarcia
Former Employee
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120 Messages
11 years ago
No problem Barbara. If you have internet and phone subscription together with your TV, the RG power-drain procedure helps, too.
Slow internet
Phone dropping calls
Freezing live TV
Freezing recordings
Intermittent internet connection
No browse
No service on multiple TVs
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debarb3
Tutor
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4 Messages
11 years ago
Thank you, now that I know what the RG is I will remember that!!
Barbara
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