Contributor
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1 Message
Channel has jumped to live tv
Occasionally I will pause a live program or rewind a program for a few minutes. When I continue to watch the program it will eventually jump forward to live tv which causes me to miss part of the program. I get a message "this channel has jumped to live tv to allow viewing on another TV or recording on the DVR receiver." The issue is other TVs are not on and the DVR is not recording. Any ideas?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @Clallen,
You can get this message when the TV Receiver and the DVR get out of sync in their communication to record and play your "live TV" program and have to give up OR when the DVR has to use all its output channels for something else. Since the UI is designed around a perfect world where communication is never interupted, the message describes the expected issue not the actual one.
The way around this is to restore the reliability of the communication between the Wireless set up box and the DVR: Move the WAP away from and out of line with other RF sources, try to get the WAP closer to, or a better line of sight to, the Wireless TV Receivers, etc. We also recommend restoring your Dvr ( this wont cause any recordings to delete).
Dee, AT&T Community Specialist
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rwampler
New Member
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1 Message
3 years ago
I'm getting the same message, and I have no idea what to do a I don't understand your answer.
Robin
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ATTHelp
Community Support
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231.3K Messages
3 years ago
Hi @rwampler, we are happy to help.
Please give us a little more information about your concerns.
What's going with your service?
We look forward to assisting you.
Lafayette, AT&T Community Specialist
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baseballisback
ACE - Professor
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7.7K Messages
3 years ago
Please don't respond to threads over a year old.
This has been an on-going bug that is one of the most frustrating bugs. As said, the wording of the error message is also terrible.
Basically, here's what's going on.
The signal to a receiver comes into the gateway (modem), but it also relies on the DVR and the WAP.
If possible, move your WAP far away from your gateway and close to your receivers. If not, at least move it as far away from your gateway as possible.
You can also try plugging your AT&T equipment into the wall. This will give it a consistent voltage.
Also: If you're watching stuff on a delay, press the "record" button so it'll be recorded. When you're done, or caught up to real-time, simply delete.
As this thread was started over two years ago, it will now be closed.
(edited)
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