Explore & discover

Helpful Links

Channel guide says "getting information" for all channels

Highlighted
Tutor

Channel guide says "getting information" for all channels

The guide, including favorites, only says "getting information" instead of what program is on. At the screen bottom it says "no information available" where the program description should be. This is also true for the recorded programs.  I changed batteries and it made no difference. Please advise. Thank you.

 

Molly

3,841 Views
Message 1 of 10
ACE - Expert

Re: Channel guide says "getting information" for all channels

Try rebooting the DVR. 

If that doesn't fix the problem, unplug the DVR, STBs AND the RG (modem).  Wait 20 secs. 

Plug in RG first.  Allow all lights to come on. 

Plug in DVR next.  Let it start working and plug in STBs last. 

Check your guide and recordings. 

 

I just had to do a reboot this morning after my STBs started acting wacky.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
Tutor

Re: Channel guide says "getting information" for all channels

Thank you for those suggestions but I have no idea how to unplug my DVR, etc.
Message 3 of 10
ACE - Expert

Re: Channel guide says "getting information" for all channels

I have no idea how to unplug my DVR, etc.

Huh???

You never pulled a plug out of a wall socket before?

Pull the plugs that power your gateway, dvr. etc., i.e., the ones plugged into your 110 volt wall power outlets

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10
ACE - Expert

Re: Channel guide says "getting information" for all channels

I unplug the power cord from the back of the DVR or STB.  It's not always convenient (at my age) to find the wall plug!

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
ACE - Expert

Re: Channel guide says "getting information" for all channels

@skeeterintexas  Yes, so do I.  But based on that OP's reply, well,.., you know, doing it the preferred way is, uh, too technical! Man Wink

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
Anonymous
Not applicable
Solution
Accepted by topic author
Accepted by mollmae
‎12-17-2017 11:44 AM

Re: Channel guide says "getting information" for all channels

I had the same problem and I fixed it with a reboot of all box.  You do not need to pull the plug just punch the power button and hold it in until your box starts to reboot.  That worked for me.

Tags (1)
Message 7 of 10
Tutor

Re: Channel guide says "getting information" for all channels

Thank you. That worked just fine.
Message 8 of 10
Tutor

Re: Channel guide says "getting information" for all channels

Worked just fine and very easy. Thank you.

 

Message 9 of 10
ACE - Expert

Re: Channel guide says "getting information" for all channels

When in doubt, reboot.  Smiley Wink

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 10
Share this topic
Share this topic
Announcements
Additional Support