10-10-2011 7:15 PM
I'm not sure where to put this but because of my eyesight I prefer using the U-Verse guide online rather than the guide on the TV. Lately however, it puts me in an endless loop of signing in but never brings up the actual guide. It will show me as signed in but continue to ask for a sign in. It's driving me insane. It has never held the "keep me signed in for 2 weeks" setting but now I can't access the guide at ALL! Please help! Thanks
Solved by: Go to Solution.
10-11-2011 3:46 PM
10-12-2011 1:54 AM
The problem with titantv, is that they have not caught up to the times to list ATT U-Verse as a provider.
It has UVerse in Dallas.
11-02-2017 12:10 PM
Apparently AT&T has discontinued online access to the Uverse DVR, without notice, as of 11-1-17. I initiated a chat from an AT&T website regarding the problem and conversed with several agents, one of which told me it was discontinued because it was "too expensive". She couldn't explain what that meant. One of the agents gave me the phone number 800-288-2020. At that number I spoke with Agent Roddick, who said he had several calls about this, and promised he would call back with the solution within 2 weeks. In the meantime I will be investigating other TV service providers.
11-02-2017 12:46 PM
Good afternoon @T Retiree.
I appreciate you reaching out to the Community Forums. I know the importance of having your concerns addressed.
As part of our routine evaluation of the applications we support, we decided to focus our resources on other applications. This means that we’re able to enhance those applications more efficiently.
You can continue streaming, controlling your DVR recordings, and use your smart device as a remote control via the U-verse app, available for iOS, Android and Amazon devices. Please refer to our excellent eSupport article about the app.
Thank you for time and understanding. Have a great day!
Richard, AT&T Community Specialist
11-02-2017 1:15 PM
You know "ATTCares", MOST other communications companies (at least those who are truly concerned about keeping their clients updated) would have put up a web page explaining all of this IN PLACE OF the non-annotated version of 'caught-in-an-endless-loop h e l l' that's out there right now.
Your current customers (at least for NOW) are spending time speculating, wondering, searching, and contacting YOUR support people (thus spending their time AND your money) answering the same question over and over and over.
Maybe thinking about benefitting both the customers and yourself would be something unique for a change. You should try it sometime....
P.S.: Really? Using the word H e l l is not allowed in the context of the comment above? Look out folks! AT&T is now the morality police...