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Black Bar at Bottom of Screen when changing channels

Tutor

Black Bar at Bottom of Screen when changing channels

I'm not sure if my wife hit a button on the remote by mistake, or if it started doing this on its own... but now when changing channels the black bar that comes up when you change channels is coming up and staying on for several seconds before going away.  Not sure, but don't think this black bar even came up before, but there was no delay in seeing the entire picture when the new channel came on.  Why did this start doing this and how can we stop it?

 

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Message 1 of 26
ACE - Expert

Re: Black Bar at Bottom of Screen when changing channels

You can move up and down between channels using two different sets of buttons:

 

  • The dedicated Channel Up/Down rocker button(s) and
  • The Up and Down buttons (above and below the OK button)

 

I believe these actually cycle in opposite directions.  Also, I believe the Black Bar occurs when using the Up/Down buttons around the OK button but not when using the Channel Up/Down buttons.  Is this not correct?

 

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Message 2 of 26
Expert
Solution
Accepted by topic author
Accepted by fordf1
‎12-14-2015 3:43 PM

Re: Black Bar at Bottom of Screen when changing channels

Maybe this is one of those things that nobody notices until it is noticed & disliked & hard to ignore.

 

When the black bar appears based on the OK arrows it is intended as a preview & includes a small preview picture.

 

when it appears as a simple chan up/down ( & other chan changes) , there is no preview picture. There are a couple of small arrows on the top left.

 

I am thinking that it was always there & we just forgot about it. I tried pressing OK to get rid of it faster than the timeout & it produces a different, even less useful bar.

 

Note that I currently do not have att service. I do have Frontier U-verse, that I believe is still pretty much the same as att.

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Message 3 of 26
Tutor

Re: Black Bar at Bottom of Screen when changing channels

No, this is acting different than before.  We generally use the numbers to enter the channel when going to a different channel or many times we use the "Last" button to go back and forth between two channels to avoid commercials.  It was working "normally" (fairly "instant" change without black bar staying at the bottom for about four seconds)... this morning and just "changed" suddenly when going to a different channel... and now it is showing the black bar for about four seconds... all of the time.  

 

 

Message 4 of 26
ACE - Expert

Re: Black Bar at Bottom of Screen when changing channels

I have not noticed, nor heard, that a new Receiver firmware has come out.  

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 26
Tutor

Re: Black Bar at Bottom of Screen when changing channels

We don't use the Channel Up/Down because it has never come up that the channel we want to go to is next to or close to the channel number we are on.  We generally use the number pad to enter the channel number to get there... and a lot of the time we are going back and forth between two channels to avoid commercials... before this morning (when it just changed suddenly) the transfer from one channel to the next when using either the number pad or the "Last" button the change was fairly instant without the four second delay showing the black bar across the bottom of the picture... it is now doing the four second delay all of the time and I can't figure out "why" or "how to" get rid of it... 

Message 6 of 26
Tutor

Re: Black Bar at Bottom of Screen when changing channels

Not sure I understand this... are you saying that from time to time new Receiver firmware comes out and "things change"... unexpectedly ?  

Message 7 of 26
ACE - Expert

Re: Black Bar at Bottom of Screen when changing channels


@fordf1 wrote:

Not sure I understand this... are you saying that from time to time new Receiver firmware comes out and "things change"... unexpectedly ?  


Yes.

 

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Message 8 of 26
Expert

Re: Black Bar at Bottom of Screen when changing channels

Here is a you tube video posted almost a year ago that shows the info bar at the bottom of the screen when changing channels - https://www.youtube.com/watch?v=KBvCEg08YoE

Message 9 of 26
Tutor

Re: Black Bar at Bottom of Screen when changing channels

Thanks for the link to the YouTube video... and yes, I see the same delay happening... but I'm SURE that it wasn't doing this until this morning.  I'm going to call ATT tech support to see what they have to say about it.  I do appreciate all of the input I've received here... and I'll let y'all know what ATT has to say about it.

 

Message 10 of 26
Expert
Solution
Accepted by topic author
Accepted by fordf1
‎12-14-2015 3:42 PM

Re: Black Bar at Bottom of Screen when changing channels


@fordf1 wrote:

Thanks for the link to the YouTube video... and yes, I see the same delay happening... but I'm SURE that it wasn't doing this until this morning.  I'm going to call ATT tech support to see what they have to say about it.  I do appreciate all of the input I've received here... and I'll let y'all know what ATT has to say about it.

 


Nope, it's been doing it for the more than 7 years I've had Uverse and staying on about 4-5 seconds.  Actually was a bit higher b4 the last major download.  I notice and remember these kinds of things.

 

Think someone posted b4 it stays on while the Unicast is trying to join the Multicast.  If it didn't connect to the Multicast, the screen would go black.  Some users see this at various times, usually fixed by a reboot of the RG and Uverse DVR/STB. Smiley Wink

 

Chris
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Message 11 of 26
ACE - Master

Re: Black Bar at Bottom of Screen when changing channels

Could it be @fordf1 that your screen resolution was set in such a way that the black info bar (which has also been there for me, since day 1) would be displayed off screen?  Sometimes resolution settings make the picture too big and it all doesn't fit.  I wonder if your resolution changed, where you are now seeing this?

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Message 12 of 26
Tutor

Re: Black Bar at Bottom of Screen when changing channels

My thanks to everyone that responded to my "problem"... Y'all have confirmed that for once "I" was correct.  It is my wife that insists that it wasn't doing this before.  Now I'll still have to convince her that nothing changed.  :0)  

Message 13 of 26
Tutor

Re: Black Bar at Bottom of Screen when changing channels

No, I'm aware of the screen settings and nothing was changed.  I have since been convinced that the black bar/ 4-5 second delay has been there all along... my wife says it hasn't... not sure I can win this argument, but again my thanks to all who have contributed here.  :0)

 

Message 14 of 26
ACE - Expert

Re: Black Bar at Bottom of Screen when changing channels

Are we talking about the black bar at the bottom of the screen that identifies the channel and the program name?  Because that's ALWAYS been there!

 

 

 

 

 

 

....leaves thread...hmphhh....trying to confuse an old lady.....

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 26
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