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Bad install

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Bad install

Uverse installer didn't explain properly to spouse the install, end result hole drilled thru exterior wall & used 150 feet of wire to wrap house too. Made complaint & 2nd installer did as originally asked, using half the footage of wire & no exterior wall drilled. Basically the 1st installer didn't want to go thru garage attic even after said would pay extra charge, said if did would have to "carpet fish" wire across room, which wasn't correct either as 2nd installer laid wire under baseboard of wall. Based on that made claim against att which was denied based off of false statements by 1st installer, as he only got OK from spouse when he presented "carpet fish" which was untrue or else 2nd installer wouldn't had done job as did, & manager said 1st install was good job, again untrue as had wire on ground & he even told me if done correctly would have been routed with series of clips to siding & no portion of wire allowed to lay on ground. Called call center & was given apology & assurance that att would make good on claim, all ask is that 2 siding panels be replaced, the wall board that 1st installer left 1/2" gaping hole from drilling be replaced, & that the att wall plate be removed & patched. Its been over a week now & no contact from att has been made, please help. Help would be most appreciated, Walt from Indianapolis.
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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎11-22-2015 7:03 PM

Re: Bad install

You need to have a damage claim filed.... Call the call center if they have not started one.

A Uverse manager will take pictures and file report with claims company (Sedgwick).

Sedgwick will either approve or deny your claim and you will need to contact someone else to have the actual work requesting to be completed.

 

So you are aware of the Terms of Service agreement when accepted install...

 

You will provide AT&T and its subcontractors with reasonable access to your premises in order to install, maintain, and repair the Service and you authorize any other adult resident or guest at your residence to grant access to your premises for these purposes. You understand and agree that AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair the Service. If you do not own your premises or your unit is part of a multi-tenant environment (e.g., apartment building, condominium, private subdivision), you warrant that you have obtained permission from any necessary party, including but not limited to the owner, landlord, or building manager, to allow AT&T and its subcontractors reasonable access to install, maintain, and repair the Service and to make any alterations AT&T deems appropriate for the work to be performed.

You acknowledge that AT&T may use existing wiring, including altering the wiring and removing accessories, located within your unit ("Inside Wiring"). You warrant that you own or control the Inside Wiring, and give AT&T permission to use, alter, and remove equipment from, such wiring. Without limiting any other provisions of this TOS, you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Re: Bad install


@WaltDD wrote:
Uverse installer didn't explain properly to spouse the install, end result hole drilled thru exterior wall & used 150 feet of wire to wrap house too. Made complaint & 2nd installer did as originally asked, using half the footage of wire & no exterior wall drilled. Basically the 1st installer didn't want to go thru garage attic even after said would pay extra charge, said if did would have to "carpet fish" wire across room, which wasn't correct either as 2nd installer laid wire under baseboard of wall. Based on that made claim against att which was denied based off of false statements by 1st installer, as he only got OK from spouse when he presented "carpet fish" which was untrue or else 2nd installer wouldn't had done job as did, & manager said 1st install was good job, again untrue as had wire on ground & he even told me if done correctly would have been routed with series of clips to siding & no portion of wire allowed to lay on ground. Called call center & was given apology & assurance that att would make good on claim, all ask is that 2 siding panels be replaced, the wall board that 1st installer left 1/2" gaping hole from drilling be replaced, & that the att wall plate be removed & patched. Its been over a week now & no contact from att has been made, please help. Help would be most appreciated, Walt from Indianapolis.

That does not sound like a fun time.

 

Please contact ATTCustomerCare with the link in my signature. Explain your situation. Please include your name, account number, phone number, and a good time to reach you. Check the blue envelope at the top right corner of this page for their reply. Be sure to also check the email account you signed up with for this forum.

Alex



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