Contributor
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1 Message
Bad install
Uverse installer didn't explain properly to spouse the install, end result hole drilled thru exterior wall & used 150 feet of wire to wrap house too. Made complaint & 2nd installer did as originally asked, using half the footage of wire & no exterior wall drilled. Basically the 1st installer didn't want to go thru garage attic even after said would pay extra charge, said if did would have to "carpet fish" wire across room, which wasn't correct either as 2nd installer laid wire under baseboard of wall. Based on that made claim against att which was denied based off of false statements by 1st installer, as he only got OK from spouse when he presented "carpet fish" which was untrue or else 2nd installer wouldn't had done job as did, & manager said 1st install was good job, again untrue as had wire on ground & he even told me if done correctly would have been routed with series of clips to siding & no portion of wire allowed to lay on ground. Called call center & was given apology & assurance that att would make good on claim, all ask is that 2 siding panels be replaced, the wall board that 1st installer left 1/2" gaping hole from drilling be replaced, & that the att wall plate be removed & patched. Its been over a week now & no contact from att has been made, please help. Help would be most appreciated, Walt from Indianapolis.
Signaladviser
Guru
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1.1K Messages
8 years ago
That does not sound like a fun time.
Please contact ATTCustomerCare with the link in my signature. Explain your situation. Please include your name, account number, phone number, and a good time to reach you. Check the blue envelope at the top right corner of this page for their reply. Be sure to also check the email account you signed up with for this forum.
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