06-16-2016 1:03 PM
I recently purchased a new Samsung (KS8000) UHD TV. I'm conecting to the TV via HDMI from the ATT wireless box and the audio is WAY out of sync.
If i switch the audio settings from suround sound to Stereo on the ATT box the audio seems to sync fine. It's just when it's set to suround sound when the issue accurs.
It definely seems to have something to do with u-verse bacause if i use Apple TV or Netflix using the same HDMI connections the audio is fine.
I've swiched out the box with another box from another TV but the issue is still there.
Please any suggestions?
06-17-2016 9:08 AM
We apologize about the issues, but we will be glad to help. Are you using any other equipment in the mix, such as a sound bar, audio receiver, or any other device? Also, if possible, try testing with another U-verse receiver in your house to see if it is just an issue with that one receiver.
06-21-2016 2:51 PM
Thanks of rhte reply....The syncing issue happens weather i use the sound bar or not. I removed all other equipment and the issue happens with just the reciever and the TV conected.
I've also swiched out the reciever with another one from another room with no improvement.
06-22-2016 7:15 AM
Thank you for testing that. Do you notice the same issue when you do a direct connection with component cables to the TV?
06-22-2016 7:57 AM
One other thing to check is the HDMI cable version. Just to ensure optimal connection, make sure you are using an HDMI 2.0 cable.
06-22-2016 9:35 AM
yep it's 2.0... I bought a (overly) expensive HDMI cable just for this TV.
At this point do i need to have a service tech come out and check the feed to my house?
06-22-2016 11:54 AM
May need a new box. Send us a message by clicking here. Provide your:
06-27-2016 9:24 PM
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- edited 08-16-2017 7:52 PM by GaryDM
My name is Tim, your case was sent over to my management team and we’ll be assisting you towards a resolution, I work from 1 - 10 CST. I’ve reviewed your account and I see your issue is DVR sound. We would like to assist with your service issues. Please PM us your account number and good contact number. TimB, AT&T Community Specialist
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