Bryantay1's profile

Tutor

 • 

5 Messages

Thursday, June 16th, 2016 8:03 PM

Audio Sync issues with AT&T U-verse

I recently purchased a new Samsung (KS8000) UHD TV. I'm conecting to the TV via HDMI from the ATT wireless box and the audio is WAY out of sync.

 

If i switch the audio settings from suround sound to Stereo on the ATT box the audio seems to sync fine. It's just when it's set to suround sound when the issue accurs.

 

It definely seems to have something to do with u-verse bacause if i use Apple TV or Netflix using the same HDMI connections the audio is fine.

 

I've swiched out the box with another box from another TV but the issue is still there.

 

Please any suggestions?

Tutor

 • 

6 Messages

7 years ago

I've had my Gateway replace twice I've had the DVR replaced as of today July 27 2017 and I've also had this TV connected to the WiFi receiver so I'm on my 6th or 7th Wi-Fi for receiver had multiple HDMI cables provided by AT&T. Still the problem exists only when connected to AT&T

Contributor

 • 

1 Message

7 years ago

Just installed my surround system and having the same issue with my Toshiba TV. As soon as I change the cable box audio output setting to surround sound, it's out of sync. You can watch it and hear it but it's seriously annoying. I question whether requesting a replacement box would do any good based on these comments.

Tutor

 • 

6 Messages

7 years ago

I simply do not use the surround sound option on the AT&T DVR box or the AT&T Wi-Fi box. Their surround sound does not work properly and they are unwilling to admit it. I've had about seven technicians come out to my house trying to figure this problem out and I think they've been aware of the issue all along and they keep trying to blame the TV is the issue. The last two technicians that have been here are incredibly rude and one of them actually stole of a receipt that I had a special number to call AT&T premium support and I called and complained about that he took my paper and they said they would have somebody respond within 72 hours which they never did. This is the last time I will ever use AT&T U-verse and if they're the only option I have which is the case right now I'll just have to live without internet and I'll have to live without U-verse or cable TV. I will never do business with AT&T again because of this issue and the way they've been treating me and I'm pretty sure they know of the problem and have known all along because it's clear I'm not the only one with this issue and they've tried to tell me I am the only one with this issue. You reporting the same thing only clarifies my point there are many people having this issue and AT&T equipment is so old they just won't bother fixing it. I just basically use my TV system to setup the sound and I just leave the AT&T box on stereo. It all still works pretty good but at least I don't have to deal with the out-of-sync and the delay in audio coming in and out. Good luck to you and thank you for commenting on my post

Community Support

 • 

230.7K Messages

7 years ago

My name is Tim, your case was sent over to my management team and we’ll be assisting you towards a resolution, I work from 1 - 10 CST. I’ve reviewed your account and I see your issue is DVR sound. We would like to assist with your service issues. Please PM us your account number and good contact number. TimB, AT&T Community Specialist

Contributor

 • 

1 Message

6 years ago

I'm assuming that the problem still hasn't been fixed because I have a Samsung TV and a Samsung sound bar bought all the expensive cables reset the receiver independently connected all of my components and still I have the same problems. Basically my only fix for this is that every single time I turn the TV on, uverse and my sound bar. I have to go to the uverse settings and go to the audio section and switch between stereo and surround sound each time saving each configuration so I can get sound to come from my soundbar. Pain in the ?!# but it's the only solution I've been able to find on my own. Hope this helps some of us having the same issues until ATT decides to have a real solution for the problem.

Tutor

 • 

6 Messages

6 years ago

I discovered you cannot use Surround sound on the UVerse box settings. You
have to leave it as Stereo. That will fix the issue but you lose out on a
feature that cannot be used and AT&T will not take responsibility for the
faulty hardware and software that runs their boxes. By the way it is Windows
CT installed on the DVRs and Cable boxes.



---
This email has been checked for viruses by AVG.
http://www.avg.com

Tutor

 • 

9 Messages

5 years ago

I have a Brand new Samsung UHD series 6 and brand new Samsung sound bar and the stupid voice won’t sync up. U-verse needs to get their crap together. 

Expert

 • 

15K Messages

5 years ago

@shawss5

How is that soundbar connected?

Tutor

 • 

9 Messages

5 years ago

Digital. All items are brand new latest model this year. Everything else works fine other than ATT

Expert

 • 

15K Messages

5 years ago

I asked how it was connected, not what mode of a connection you were using.  Is it connected to the receiver, dvr, amp which is connected to the tv or dvr?  In other words how is the thing wired up?

 

But you did remind me of one thing.  Using the uvese remote click the menu -> options -> audio/language -> digital audio output -> and switch to the other choice to see if has any effect (i.e., from stereo to surround or vice versa).

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.