Tutor
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5 Messages
Audio Sync issues with AT&T U-verse
I recently purchased a new Samsung (KS8000) UHD TV. I'm conecting to the TV via HDMI from the ATT wireless box and the audio is WAY out of sync.
If i switch the audio settings from suround sound to Stereo on the ATT box the audio seems to sync fine. It's just when it's set to suround sound when the issue accurs.
It definely seems to have something to do with u-verse bacause if i use Apple TV or Netflix using the same HDMI connections the audio is fine.
I've swiched out the box with another box from another TV but the issue is still there.
Please any suggestions?
DicWatson
Tutor
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6 Messages
7 years ago
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Bluevine
Contributor
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1 Message
7 years ago
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DicWatson
Tutor
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6 Messages
7 years ago
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ATTHelp
Community Support
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230.7K Messages
7 years ago
My name is Tim, your case was sent over to my management team and we’ll be assisting you towards a resolution, I work from 1 - 10 CST. I’ve reviewed your account and I see your issue is DVR sound. We would like to assist with your service issues. Please PM us your account number and good contact number. TimB, AT&T Community Specialist
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Suarez7704
Contributor
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1 Message
6 years ago
I'm assuming that the problem still hasn't been fixed because I have a Samsung TV and a Samsung sound bar bought all the expensive cables reset the receiver independently connected all of my components and still I have the same problems. Basically my only fix for this is that every single time I turn the TV on, uverse and my sound bar. I have to go to the uverse settings and go to the audio section and switch between stereo and surround sound each time saving each configuration so I can get sound to come from my soundbar. Pain in the ?!# but it's the only solution I've been able to find on my own. Hope this helps some of us having the same issues until ATT decides to have a real solution for the problem.
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DicWatson
Tutor
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6 Messages
6 years ago
have to leave it as Stereo. That will fix the issue but you lose out on a
feature that cannot be used and AT&T will not take responsibility for the
faulty hardware and software that runs their boxes. By the way it is Windows
CT installed on the DVRs and Cable boxes.
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shawss5
Tutor
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9 Messages
5 years ago
I have a Brand new Samsung UHD series 6 and brand new Samsung sound bar and the stupid voice won’t sync up. U-verse needs to get their crap together.
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_xyzzy_
Expert
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15K Messages
5 years ago
@shawss5
How is that soundbar connected?
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shawss5
Tutor
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9 Messages
5 years ago
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_xyzzy_
Expert
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15K Messages
5 years ago
I asked how it was connected, not what mode of a connection you were using. Is it connected to the receiver, dvr, amp which is connected to the tv or dvr? In other words how is the thing wired up?
But you did remind me of one thing. Using the uvese remote click the menu -> options -> audio/language -> digital audio output -> and switch to the other choice to see if has any effect (i.e., from stereo to surround or vice versa).
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