Contributor
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1 Message
An emergency notification with no emergency?
I'm getting a message that says the President has requested that we watch our local station. It's force tuned to NBC and we can't change it. I don't see any emergencies, just the Today show. How do I shut this off? thanks.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Update:
-David T
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jafo20
Contributor
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3 Messages
10 years ago
I'm sitting on hold waiting for someone to answer the phone. Was it a gimmick to get us all to watch whoever was talking at that moment?
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abbrett
Contributor
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2 Messages
10 years ago
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eallen0770
Contributor
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2 Messages
10 years ago
Same issue and also on hold
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CAPECODGIRL13
Contributor
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3 Messages
10 years ago
Same here .... frustrating.
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kclong1
Voyager
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3 Messages
10 years ago
I'm on hold too! If you turn off your box and turn back on you can get back to where you were beofre the channel switch. Lasts for a few minutes if you are tired of watch the Today show fluff.
Update: On hold for over 30 minutes with tech support. I am well informed on how to address remote issues though!
Update: On the phone with a rep now and she told me that she was told to direct the problem report to network engineers but her computer is not working. She suggested I reboot the system if I had not already done so. Seriously?! Oh she needs me to give her my account number! Seriously?! She does not have a computer. Why is she on the phone? Then I tried to give her my phone number and she said she did not have a pen and paper. Seriously? I'm back on holdso she could reboot her pen or something.
Update: The rep told me that it could take 5 to 24 hours to be resolved. Seriously?! As of 9:40 AM EST it is not yet a ticket. I am in Geogia. Are you experiencing the issue outside of Georgia?
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Mac8278
Contributor
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1 Message
10 years ago
Will we be dealing with this until Nov 5th?
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bcorley
Contributor
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1 Message
10 years ago
Same problem here, actually caused some panic in the house this morning. Glad that there isn't an actual emergency, frustrated that ATT put us through this.
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Suetoo
Contributor
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1 Message
10 years ago
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MomLom
Contributor
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1 Message
10 years ago
Can't even get sound other than a dulled emergency alarm that goes off about every 5 minutes.
Okay - 10:12a ET and my system is back up and running!! Whoot, Whoot!!
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