Contributor
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1 Message
An emergency notification with no emergency?
I'm getting a message that says the President has requested that we watch our local station. It's force tuned to NBC and we can't change it. I don't see any emergencies, just the Today show. How do I shut this off? thanks.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Update:
-David T
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jafo20
Contributor
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3 Messages
9 years ago
I'm sitting on hold waiting for someone to answer the phone. Was it a gimmick to get us all to watch whoever was talking at that moment?
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abbrett
Contributor
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2 Messages
9 years ago
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eallen0770
Contributor
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2 Messages
9 years ago
Same issue and also on hold
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CAPECODGIRL13
Contributor
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3 Messages
9 years ago
Same here .... frustrating.
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kclong1
Voyager
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3 Messages
9 years ago
I'm on hold too! If you turn off your box and turn back on you can get back to where you were beofre the channel switch. Lasts for a few minutes if you are tired of watch the Today show fluff.
Update: On hold for over 30 minutes with tech support. I am well informed on how to address remote issues though!
Update: On the phone with a rep now and she told me that she was told to direct the problem report to network engineers but her computer is not working. She suggested I reboot the system if I had not already done so. Seriously?! Oh she needs me to give her my account number! Seriously?! She does not have a computer. Why is she on the phone? Then I tried to give her my phone number and she said she did not have a pen and paper. Seriously? I'm back on holdso she could reboot her pen or something.
Update: The rep told me that it could take 5 to 24 hours to be resolved. Seriously?! As of 9:40 AM EST it is not yet a ticket. I am in Geogia. Are you experiencing the issue outside of Georgia?
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Mac8278
Contributor
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1 Message
9 years ago
Will we be dealing with this until Nov 5th?
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bcorley
Contributor
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1 Message
9 years ago
Same problem here, actually caused some panic in the house this morning. Glad that there isn't an actual emergency, frustrated that ATT put us through this.
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Suetoo
Contributor
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1 Message
9 years ago
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MomLom
Contributor
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1 Message
9 years ago
Can't even get sound other than a dulled emergency alarm that goes off about every 5 minutes.
Okay - 10:12a ET and my system is back up and running!! Whoot, Whoot!!
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