10-24-2014 5:51 AM
I'm getting a message that says the President has requested that we watch our local station. It's force tuned to NBC and we can't change it. I don't see any emergencies, just the Today show. How do I shut this off? thanks.
Solved by: Go to Solution.
10-24-2014 6:01 AM
I'm sitting on hold waiting for someone to answer the phone. Was it a gimmick to get us all to watch whoever was talking at that moment?
10-24-2014 6:02 AM
- edited 10-24-2014 6:45 AM
I'm on hold too! If you turn off your box and turn back on you can get back to where you were beofre the channel switch. Lasts for a few minutes if you are tired of watch the Today show fluff.
Update: On hold for over 30 minutes with tech support. I am well informed on how to address remote issues though!
Update: On the phone with a rep now and she told me that she was told to direct the problem report to network engineers but her computer is not working. She suggested I reboot the system if I had not already done so. Seriously?! Oh she needs me to give her my account number! Seriously?! She does not have a computer. Why is she on the phone? Then I tried to give her my phone number and she said she did not have a pen and paper. Seriously? I'm back on holdso she could reboot her pen or something.
Update: The rep told me that it could take 5 to 24 hours to be resolved. Seriously?! As of 9:40 AM EST it is not yet a ticket. I am in Geogia. Are you experiencing the issue outside of Georgia?
10-24-2014 6:10 AM
Same problem here, actually caused some panic in the house this morning. Glad that there isn't an actual emergency, frustrated that ATT put us through this.
- edited 10-24-2014 6:11 AM
- edited 10-24-2014 7:13 AM
Can't even get sound other than a dulled emergency alarm that goes off about every 5 minutes.
Okay - 10:12a ET and my system is back up and running!! Whoot, Whoot!!
10-24-2014 6:15 AM