Tutor
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3 Messages
All HD in use
I have 3 receivers but can only watch 1 HD channel. If another tv is turned to an HD channel, it says all hd streams are in use. Nothing else is recording so I don't know how to fix. I tried to press the power button for 5 seconds to turn off, then on, but now one of my wireless receivers is not working. I am supposed to have 4 HD streams. What do I do now?
phohle
Contributor
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3 Messages
9 years ago
Got this message constantly even most of the time there are max of 2 TV on :
All HD services are in use. For HD viewing options, press OK
I sign up for 4 receivers. This is my info from one receiver.
Can I change the config by myseft or ATT needs to help to fix this issue?
System Information- System Resources
Streams 2SD/2HD(WAN) 2SD/2HD (Ingress)
Thanks
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skeeterintexas
ACE - Expert
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27.6K Messages
9 years ago
The number of receivers is irrelevant. You have 4 streams coming in but how many are HD and how many are SD can vary. Your current profile has you at 2 HD and the other 2 as SD.
What does it say under System Resources/Bandwidth? Mine is 31947200 and while I have only 3 boxes/receivers, I have 4 HD streams.
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phohle
Contributor
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3 Messages
9 years ago
Streams 2SD/2HD(WAN) 2SD/2HD (Ingress)
Bandwidth cap:21973600(WAN) : 21973600(Ingress)
What does the Bandwidth can tell you?
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skeeterintexas
ACE - Expert
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27.6K Messages
9 years ago
Your bandwidth number tells us that you don't have enough bandwidth to support more than 2 HD streams.
I'll let someone else chime in with the technical part of this since I have limited knowledge of that. It could be that you too far away from the VRAD or it could be something else.
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skeeterintexas
ACE - Expert
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27.6K Messages
9 years ago
...and when I said "someone" I was (metaphorically) thinking of you @my thoughts.
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phohle
Contributor
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3 Messages
9 years ago
All the explications above are great but did not tell me how to solve my problem. Should I call ATT to fix it or there is nothing I can do and should ask ATT to cancel the contract?
Thanks for all the help.
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JefferMC
ACE - Expert
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34.7K Messages
9 years ago
Well... you don't have enough bandwidth. There's not much you can do by yourself to get more bandwidth. If I were in your place, I'd click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @phohle,
We have received your message and look forward to working with you on this issue.
-David T
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llbyiusa
Contributor
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1 Message
8 years ago
I have the exact same situation, I had Uverse installed yesterday and am supposed to have 4 HD streams, but today my kids told me of a message they were getting stating all HD was in use and neither could switch to another HD channel.
Is this something that I can change on my settings?
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aviewer
Expert
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10.1K Messages
8 years ago
@llbyiusa - How many STBs do you have? Make sure they turn "off" when not in use. If the remote does not turn off both the TV & STB when the power button is pressed, the STB will use up a stream.
Do you do a lot of recording? Any recording during a time when there is a lot of competion for those four streams makes it difficult to avoid the dreaded message.
If you can get everyone together & make a calendar of when each person needs a stream you can resolve any conflicts & it sshould follow he same pattern week to week.
When there are conflicts, look to recording the show at a different time. Use lmore recordings or on - demand.
It is a lot easier to head off conflicts than it is to resolve them at the momnet they occur.
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