07-28-2014 5:29 PM
Yesterday I used the online chat to ask an AT&T representative to cancel my services on August 5th because I just needed the services for the summer. The rep put in a work order and said he schedueled my service to stop on August 5th but he put in the wrong date, so I lost my service last night. I lost my internet so I lost my chat with the online representative.
I called the help number and spent an hour on hold while the representative was trying to turn my services back on. A little over an hour later, he said to wait 30min while my services were turning back on and to call the next day to schedule my service to stop on August 5th. I thought that was the end of my problems. My tv and internet came back on but I did not have my HD channels (what is tv without HD?).
So I called again today about my HD channels and the representative kept telling my that my service was canceled. After 30 min she forwarded me to the sales team which was closed so I lost connection. I called another representative and he too could not fix my problem and told me to call the sales team tomorrow during their business hours.
I never would have thought one mistake by the online chat representative could cause this much of a headache.
Has anyone else experienced this issue and could lead me in the right direction?
07-28-2014 7:37 PM
Best bet: Click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
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