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3 in a green box keeps popping up.

Contributor

3 in a green box keeps popping up.

A #3 in a green box keeps popping up while I watching DVR material.
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Message 1 of 13
ACE - Expert

Re: 3 in a green box keeps popping up.


@Pointfdr wrote:
A #3 in a green box keeps popping up while I watching DVR material.

Well now...that is a new one....could you take a photo and post it?

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Message 2 of 13
Contributor

Re: 3 in a green box keeps popping up.

I keep getting a green box worth the number 2, saw another post with someone getting a green box with 6.
Message 3 of 13
Contributor

Re: 3 in a green box keeps popping up.

I've now got a no. 1 in a green box. Not sure if it's a dvr or tv producing it. TV is samsung. What's other people's tv

Message 4 of 13
Contributor

Re: 3 in a green box keeps popping up.

Box stays on  for around 30 seconds then disappears. Usually appears towards top right. Box is around 9 inch square 9 (tv is 60 inch). Just started a week ago with no equipment change. Not experiencing any other issues, all is normal when box disappears. 

Message 5 of 13
Teacher

Re: 3 in a green box keeps popping up.

Same thing happening at my house.  I get a number 2 on one TV and a number 4 on another TV.  I'm guessing that Uverse numbers our TV's/boxes and that is maybe what the numbers correspond to?  We have five total, but no one's noticed it happening on any of the other three; they are not used as often, though.  We had our residential gateway replaced a little over a week ago, before this started happening.  Coincidence, or anyone else have service performed right before the appearance of green boxes?

Message 6 of 13
Tutor

Re: 3 in a green box keeps popping up.

We've been having the same issue, with a number 2 in the box. We only have one receiver, which is the dvr, in use on a regular basis. This has been happening for a week or so.

I may try to do live chat with uverse to see if they have ideas, but am wondering if anyone has learned anything more about it.

Thanks!
Jenifer
Message 7 of 13
Highlighted
ACE - Expert

Re: 3 in a green box keeps popping up.

Where ARE these people when we need them?

 

Scooby-gang-1969

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 13
Contributor

Re: 3 in a green box keeps popping up.

I have been seeing the exact same thing on my tvs. I have four tvs and they each have their own receiver and the numbers range from 1-4. It started a little over a week ago. Haven't figured out how to stop it either.

Message 9 of 13
Contributor

Re: 3 in a green box keeps popping up.

Same here.. a number 3 on any of my tvs..
One LG and one Samsung. The box tv in the garage has not been on, so unsure. All 3 boxes are hardwired. I do have Digital Life as well, in case it matters, but probably not.

Are there any ATT Admins out there?
Message 10 of 13
Contributor

Re: 3 in a green box keeps popping up.

I'm having the same problem but the tech who installed my new dvr yesterday said he never heard of it but clearly it's a problem that a lot of people are having. It has something to do with the dvr. I upgraded my service and the #3 in a green box has been randomly popping up ever since. I'm gonna see about changing the dvr out again and see if that fixes this annoying problem since it seems the techs that are supposedly monitoring this forum have clearly left us hanging.
Message 11 of 13
Contributor

Re: 3 in a green box keeps popping up.

I had the issue and then it went away. I thought it was because I had the at and t app installed on android tablet and when it logged in all the connected device displayed their identity no.

I didn't categorically prove this but it did stop after I Uninstaller app.

hope this helps

Message 12 of 13
Associated Member

Re: 3 in a green box keeps popping up.

@margoodall - I belive youre right about the cause, I do rememebr this from a while back, the issue was, I THINK, that it was stuck in pairing mode with the app, and the green box is an identifier for the RG

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Message 13 of 13
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