12-28-2012 7:53 AM
I have Uverse Phone and Internet and thinking of switching from DirecTV to Uverse for TV. When I go to the online upgrade site I see under One-Time Charges ...
|U-verse Activation Fee||$49.00|
|Online Activation Fee Waiver||-$49.00|
|2Wire : 3600HGV Internet Gateway||$100.00|
|Gateway $100 Reward Card for New HSI||$0.00|
|One Time Charges Total||$100.00|
What is the $100 charge for and what is the $100 Reward Card for?
I realize I am probably in the wrong forum but do not know which one to post the question in. Sorry.
Solved by: Go to Solution.
- edited 12-28-2012 8:17 AM
Sounds to me like AT&T is charging you $100 for the new residential gateway required for the upgrade to the TV portions and then off setting that with a $100 gift card so your total out of pocket costs to add the TV portion would be a net of $0.00.
Now that I reviewed your post it looks like your not getting the $100 gift card? Should say -$100 if you were getting it? You might be better off calling the 800-288-2020 number and discussing with a CSR. Might be able to give you a better deal depending on the package/bundle you select.
12-28-2012 9:30 AM
BeeBee, I think he would be getting it, the $0 amount is total cost to him, they don't show a -$100 on the order. That's the way our bill showed up when we placed our order for our new house.
12-28-2012 1:37 PM
The 3600HGV is for internet only customers and is sold to the customer for $100. It does not support U-verse TV. U-verse TV customers use either the 3800HGV-B or the 3801HGV which not sold but are leased to the customer for $6/month when they also have U-verse internet.
12-28-2012 3:56 PM
I'm getting more confused. I have an 3801HGV and they want to give me a 3600HGV. I only have Internet and Phone ... never had TV..
12-29-2012 10:11 AM
I think my problem is resolved. It seems to be a quirk in the website. I was trying to get the cost of 3 different packages and when I used the website "undo" feature on one and went to another the "2Wire : 3600HGV Internet Gateway $100.00" popped up. By backing completely out and starting from scratch for each "modify" the result does not indicate a new gateway is required.
Thank you folks for your input.