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2018 FIFA World Cup - Channel Listing & Troubleshooting by AT&T (U-verse)

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2018 FIFA World Cup - Channel Listing & Troubleshooting by AT&T (U-verse)

Hi all!

 

It’s been four years since we saw Germany defeat Argentina in a nail-biting, dramatic final and needless to say, with all 64 games available live, we are ready for the 2018 FIFA World CupTM to finally KICK off!

 

Channel Listing  

Didn’t make the trip to Russia? No sweat, U-verse  customers can still feel like they are there in person with every game live from FOX and FS1.

  • Your local Fox Channel
  • FOX Sports 1 - Channel 652

TV Troubleshooting   

If you are not able to see The World Cup, or having trouble with the broadcast, we have some steps below that should get you back in the action!  

 

Modem_Res.png
The Fastest Fix – Sometimes

A reset can be the easiest fixes for service loss and intermittent service drops, slow speeds, and the dreaded red X.

  • Modem (Residential Gateway) On the rear of the modem is a red button. Press and hold that for 10 seconds.
  • Receiver – Press and hold the power button for 10 seconds.


A reset of the entire system can get you back up and running in most cases.


Power and Cable ConnectionsPower.png

Sometimes the cables are disconnected or may loosen if bumped into. 

  • Make sure power is plugged in
  • Make sure the connections from the wall to receiver and receiver to the TV are secure

Pixilation, Freeze, and Recording Failure

Surge protectors, power strips, and some UPS devices can cause service disruption affecting picture quality, service drops and even affect your recordings. If you are using these devices, plug the AT&T equipment into a wall outlet. This has been the easiest and fastest fix for issues like this. We have worked with members in the past who had had issues for months. When the devices were plugged into a wall outlet, this resolved the the trouble they were having

 

If your TV services are still acting up, you fill find additional troubleshooting steps here.

 

To Troubleshoot Without Having To Call In

Text the word myATT to 556699 from any device and get a link to download the myATT Troubleshoot and Resolve app.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎06-13-2018 1:12 PM

Re: 2018 FIFA World Cup - Channel Listing & Troubleshooting by AT&T (U-verse)

It happens once every 4 years. If you have any trouble with the broadcast, check out the article above to learn how to address it! 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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