- edited 08-05-2016 5:01 PM
The 2016 Rio Olympic Games run throughout seventeen unforgettable days and nights, covering every sport, medal, champion, and riveting moment beginning with the Opening Ceremony on August 4th and Closing on August 21st.
You can access the Rio Olympics in the following ways:
AT&T Customer Care
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08-04-2016 12:04 PM
For more information, feel free to check out our Support Site Olympics info.
If you are experiencing issues with your viewing, feel free to reach out to us. We will be glad to help. Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.
08-06-2016 9:42 AM
I experiencing an issue with the interactive olympic channel (94/1094). I tuned to the channel and there is a large banner blocking the screen indicating the channel is not available in my area. When I accessed the channel by pressing the interactive button on the remote, I was able to select the five events to track and then I pressed the back button to save the selections.
Once I did this, the 'not available in your area' banner came back. My guess as to the source of the problem is that there are two NBC feeds on my channel lineup. The first one in the list is NBC West Palm Beach (WPTV). The second one is NBC Miami (WTVJ). I live in the Keys, so the NBC Miami feed is the closest feed to my area. I think that the ineractive channel has WPTV NBC feed programmed in it, and with being able to view up to four channels at once, the interactive feature is defaulting to showing content on the West Palm Beach NBC channel.
It would be nice to use the interactive channel BEFORE the Olympics are over. I attempted to resolve this issue via chat, but the chat representative seemed to be unfamiliar with the interactive olympic channel. They then indicated the issue would be escalated.
08-06-2016 11:27 AM
Two hours on phone last night with same problem. Don't know why, tier two tech insisted a tech is needed so I'm waiting.
08-06-2016 12:16 PM
Just launched NBC Olympic Experience from 1006 WTVJ. Multiview was showing WTVJ but changed back to WPTV. While watching 1006 a very light message said to press ok on remote to launch. When I switch to view another channel I could not go back to WTVJ.
08-06-2016 3:46 PM
Tech just left like I thought everything he tried did not work. His boss was unaware of the problem he told the tech that every one at att was gone for the weekend. I told the tech that was not good enough and to escalate the call. He put in an escalated ticket and would try to find out more information and try to get me a phone number to web services. The private email I sent to Attu-verse care has still gone unanswered so I quests they don't care. I suggest everyone with this problem start call att to complain.
08-06-2016 6:15 PM
08-07-2016 5:36 AM
This is not a work around. Yes you can get to the app, I can get to the app using all the medthods. The problem is with multiview within the app. AT&T is pushing WPTV NBC (West Palm Beach Local) to Miami-Dade, Monroe, and maybe Broward Counties instead of WTVJ NBC Local.
BTW the tech that came to my home gave me this number to try.
Web/Digital assist center 877-285-0113
- edited 08-07-2016 2:02 PM by Taylarie
Just spent over 1 hour and 3 escalations on the phone with AT&T. After all the questions and repeating the problem over and over again I final was able to get the representitive to admit that there is a problem with the APP. He started an escatated ticket and told me that a system engineer (ID#[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]) was actively working on a solution and that someone would call me back within 24 hours. I told the representive that this was not a single problem but is afecting a large number of customers in the Broward, Miami-Dade and Munroe counties of South Florida.
So keep the pressure on and call the number in my previous post.
- edited 08-08-2016 9:55 AM
We believe it may be resolved. Check again when you can.
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