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2016 Rio Olympic Games on U-verse

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2016 Rio Olympic Games on U-verse

The 2016 Rio Olympic Games run throughout seventeen unforgettable days and nights, covering every sport, medal, champion, and riveting moment beginning with the Opening Ceremony on August 4th and Closing on August 21st.

 

You can access the Rio Olympics in the following ways:

 

  1. Online at NBCOlympics.com
    • Access NBCOlympics.com.
    • Click "CLICK HERE AND GET READY".
    • Select "AT&T U-verse" as your provider.
    • Enter your U-verse username and password (You are signed in throughout the Rio Olympic Games on the device).
  2. Using your Mobile Device or Tablet
    NBCUniversal offers two apps for mobile and tablet viewing:
    • The NBC Sports app is available to verified U-verse customers and offers the same live streaming and event replays available via NBCOlympics.com.
      U-verse customers can verify their mobile and tablet devices when the NBC Sports app launches.
    • The NBC Olympics News and Results app includes short-form highlights, schedules, results, and more, and also links to the NBC Sports app.
      Upon entering the app, U-verse customers must enter their AT&T U-verse username and password.

    • The U-verse app also provide live coverage. The apps are available to U-verse TV subscribers and can be downloaded at iTunes and Google Play.
  3. TV Channels
    Application - 637 in SD, 1637 in HD
    Dedicated Soccer channel - 638 in SD, 1638 in HD
    Dedicated Basketball channel - 639 in SD, 1639 in HD

    NBC Family Channels:
    • NBC – (local)
    • NBCSN – 640 in SD, 1640 HD
    • USA – 124 in SD, 1124 in HD (East), or 125 in SD, 1125 in HD (West)
    • MSNBC – 215 in SD, 1215 in HD
    • CNBC – 216 in SD, 1216 in HD
    • Golf – 641 in SD, 1641 in HD
    • Bravo – 181 in SD, 1181 in HD
    • Telemundo – 3007
    • NBC UNIVERSO – 192 and 3009 (East), 193 and 3010 (West)
  4. The Interactive Button on the U-verse Remote
    U-verse customers have access to the NBC Olympics TV Experience, an on-screen interactive experience in partnership with NBCUniversal. Subscribers can view real-time medal counts, access events by sport, events by date, and watch up to four channels with the Olympics multi-view.

    There are two ways to launch Interactive TV.
    • Extended Interactive menu:
      • On the U-verse remote control, press Menu and scroll left to the Interactive section.
      • To access the apps, highlight TV Interactive and press OK. The TV Interactive Menu appears.
    • Go Interactive button:
      • On the U-verse remote control, press Go Interactive to launch the full menu of interactive applications.
      • Make a selection from the menu and enjoy an interactive experience.

 

 -ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 22
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎08-04-2016 12:04 PM

Re: 2016 Rio Olympic Games on U-verse

For more information, feel free to check out our Support Site Olympics info.

 

If you are experiencing issues with your viewing, feel free to reach out to us. We will be glad to help. Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 22
Contributor

Re: 2016 Rio Olympic Games on U-verse

Help!  I want to watch the Opening Ceremony of the Olympics!  Where are they on Uverse?

Message 3 of 22
ACE - Expert

Re: 2016 Rio Olympic Games on U-verse

NBC 7:00pm CST

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 22
Scholar

Re: 2016 Rio Olympic Games on U-verse

I experiencing an issue with the interactive olympic channel (94/1094). I tuned to the channel and there is a large banner blocking the screen indicating the channel is not available in my area. When I accessed the channel by pressing the interactive button on the remote, I was able to select the five events to track and then I pressed the back button to save the selections.

 

Once I did this, the 'not available in your area' banner came back. My guess as to the source of the problem is that there are two NBC feeds on my channel lineup. The first one in the list is NBC West Palm Beach (WPTV). The second one is NBC Miami (WTVJ). I live in the Keys, so the NBC Miami feed is the closest feed to my area. I think that the ineractive channel has WPTV NBC feed programmed in it, and with being able to view up to four channels at once, the interactive feature is defaulting to showing content on the West Palm Beach NBC channel.

 

It would be nice to use the interactive channel BEFORE the Olympics are over. I attempted to resolve this issue via chat, but the chat representative seemed to be unfamiliar with the interactive olympic channel. They then indicated the issue would be escalated.

Message 5 of 22
Highlighted
Mentor

Re: 2016 Rio Olympic Games on U-verse

Two hours on phone last night with same problem. Don't know why, tier two tech insisted a tech is needed so I'm waiting.

Message 6 of 22
Mentor

Re: 2016 Rio Olympic Games on U-verse

Just launched NBC Olympic Experience from 1006 WTVJ. Multiview was showing WTVJ but changed back to WPTV. While watching 1006 a very light message said to press ok on remote to launch. When I switch to view another channel I could not go back to WTVJ.

Message 7 of 22
Contributor

Re: 2016 Rio Olympic Games on U-verse

Same thing. For Miami customers we are being redirected to WPB NBC affiliate instead of Miami. Please fix!
Message 8 of 22
Mentor

Re: 2016 Rio Olympic Games on U-verse

Tech just left like I thought everything he tried did not work. His boss was unaware of the problem he told the tech that every one at att was gone for the weekend. I told the tech that was not good enough and to escalate the call. He put in an escalated ticket and would try to find out more information and try to get me a phone number to web services. The private email I sent to Attu-verse care has still gone unanswered so I quests they don't care. I suggest everyone with this problem start call att to complain.

Message 9 of 22
Scholar

Re: 2016 Rio Olympic Games on U-verse

If you tune to WTVJ, there will be a very small notice to go Interactive by pressing OK. That's the only work around at the moment. If you try to go directly to the Interactive channel, is doesn't work. It also doesn't work by pressing the Interactive button on the remote. I think this proves that the source of the problem is that the Interactive channel tunes to WPTV. Why is NBC the only channel on the Uverse lineup with two channels? Seems like a programming change could fix this.
Message 10 of 22
Mentor

Re: 2016 Rio Olympic Games on U-verse

This is not a work around. Yes you can get to the app, I can get to the app using all the medthods. The problem is with multiview within the app. AT&T is pushing WPTV NBC (West Palm Beach Local) to Miami-Dade, Monroe, and maybe Broward Counties instead of WTVJ NBC Local.

 

BTW the tech that came to my home gave me this number to try.

Web/Digital assist center 877-285-0113

Message 11 of 22
Mentor

Re: 2016 Rio Olympic Games on U-verse

Just spent over 1 hour and 3 escalations on the phone with AT&T. After all the questions and repeating the problem over and over again I final was able to get the representitive to admit that there is a problem with the APP. He started an escatated ticket and told me that a system engineer (ID#[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]) was actively working on a solution and that someone would call me back within 24 hours. I told the representive that this was not a single problem but is afecting a large number of customers in the Broward, Miami-Dade and Munroe counties of South Florida.

So keep the pressure on and call the number in my previous post.

 

Message 12 of 22
Community Support

Re: 2016 Rio Olympic Games on U-verse

Hi all,

 

We believe it may be resolved. Check again when you can. 

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 22
Contributor

Re: 2016 Rio Olympic Games on U-verse

The problem is not resolved as of 1:43 PM.  Same problem with WPTV  being incorrectly selected in Miami.

Message 14 of 22
Mentor

Re: 2016 Rio Olympic Games on U-verse

Not resolved 1:55 pm EDT. WPTV This channel not available in your area!!

Message 15 of 22
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