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on demand does not work


on demand does not work

Watch a show 10 minutes through and then always stops on demand does not work

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Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎08-15-2019 4:28 PM

Re: on demand does not work

HI @Bigdwoody51,


We would like to help provide some troubleshooting options.


 First I recommend a restart of your receiver should take care of the issue.  Press the red reset button located inside the access card door on the front panel (or on the side of the receiver) and wait for the receiver to reboot. This How to Quickly Resolve DIRECTV Service Issues article will give some additional troubleshooting tips.


Another thing I advise checking is your internet connection:  Press the dash (-) button on the remote. If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet


Also please use the CLEARMYBOX this will reboot the receiver it will not change any settings or lose any recording it will flush all the current guide data and VOD data and reload it fresh. It will take 24 to 48 hours to fully populate.


Hope this helps!

Lafayette, AT&T Community Specialist

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