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direct tv picture freezing


direct tv picture freezing

Is anyone else having issues with the picture freezing up. For us, it seems like since the update, the picture is freezing up on us several times daily, regardless of channel, and there is a noticeable lag when navigating the menu or changing channels.

Message 1 of 3
ACE - Expert

Re: direct tv picture freezing

What model DVR/Receivers do you have?

What troubleshooting have you tried so far?


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 2 of 3

Re: direct tv picture freezing

The freezing is happening on several of my channels as well. It is ridiculous. It also interferes with the recording of some shows or movies. I never had this problem when it was just Direct TV. Now, since AT&T owns the company there has been several problems with programming. I am tempted to just find another satellite provider. This is so frustrating.

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