11-08-2018 11:21 AM
This is really disappointing. We have been a loyal Direct TV customer for over 20 years and when we moved last year we had Direct TV installed at our new home. What a mistake. We are having the same issue as described here. The picture freezes for a minute or so. Sometimes you have to change channels to get the picture back. Doesn’t seem to matter if it is live tv or something we have recorded. The channel doesn’t seem to matter either. Happens on more than one tv. Sometimes is it once a day and sometimes it is numerous times in an evening. Frustrated. In a year our contract will be up - looks like Dish will be getting our business.
11-10-2018 3:50 AM
11-10-2018 9:25 AM
By any chance does anyone have an email address that actually gets to someone who may care at Directv? I don't think the poor souls who work the 800 number (or the online chat) have any idea what is happening. I called again today because my son would like to add NBA League Pass for his birthday. Its $39.99/mo for 5 months. I in no way want to give DirectV more money when I give them over $150 a month now & my screen freezing problem seems like it will never be resolved. I asked the person on the 800 number if they would be willing to give me a discount on League Pass & they said no. So....anyone know if I can email someone?
11-10-2018 9:43 AM
By any chance does anyone have an email address that actually gets to someone who may care at Directv? ..... So....anyone know if I can email someone?
There's no direct email address.
11-10-2018 6:29 PM
11-13-2018 5:48 PM
Doesn't matter what TV or channel we are on. It will freeze for a few seconds and then play again... Kinda wish I never upgraded to the 4k genie.. How do we resolve this issue???
11-14-2018 8:07 AM
11-18-2018 5:17 PM
As soon as I channel up or down, it fixes it. It's aggravating to have to do that all the time. It costs TOO much money to have to do that . The online guy reset my box for me. I reset the box. He did satellite set up again. NOTHING fixed it. It just started this mess.
11-19-2018 6:49 PM
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