cannot download or play any on demand content

Tutor

cannot download or play any on demand content

I get various mesaages when I try to download or play any on demand content.

Some examples: cannot connect to internet, even though when I run a test it shows

that my network is running correctly.

My connection is not fast enough to play do you mwant to download and watch later.

This one I understand.

And error code 100 Receiver not availabe, try again later.


Message 1 of 6 (1,198 Views)
ACE - Expert

Re: cannot download or play any on demand content

Tell us more about your DirecTV equipment ...

  • Model numbers of DVRs/Receivers?
  • How are they connected to your home network for internet access?
  • When was this equipment installed?
  • Did it ever work properly?
  • What sort of internet service do you have? 
  • What is your internet download speed?  Test it via http://www.speedtest.net
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (65 Views)
Tutor

Re: cannot download or play any on demand content

I have an HR34 receiver that is hooked up to a D-Link router from Verizon. I have DSL service which

gives me a download speed of 1.46MBPS (not very fast) which is the reason I cannot play on demand

content while it streams.

I am hooked up wirelessly with the Directv Cinema connection kit. I installed this myself. At first I was having

a problem connecting to the internet following the instructions in the manual, (no connection). Finally I had to use the

advanced settings by typing in the static IP address I took off the router. After I did that I was able to download

ON demand content and watch it later. Now I cannot even download the content. I have no idea what happened.

I get error code 100.

I have had the router for about 3 weeks and I installed the connection kit a few days ago.
Do you need any more info?

Message 3 of 6 (65 Views)
Employee

Re: cannot download or play any on demand content

1.46Mbps is just to slow for VOD. Perhaps you can upgrade to a faster connection

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6 (65 Views)

Re: cannot download or play any on demand content

I agree with peds48, with the addition that you may want to take off the static IP after you do so. It may cause issues later on.

Message 5 of 6 (65 Views)
Tutor

Re: cannot download or play any on demand content

Eddie,

Thank you for responding to my post.

I would very much like to remove the static address but when I do so I cannot

get a connection to the internet. I would welcome any suggestions on how I can go back

to allow the router to assign the IP address. If you know let me know.

Thank you

Message 6 of 6 (65 Views)
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