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Wrong local channels

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Wrong local channels

I am getting the wrong local channels.  I live in North Carolina, but am getting Virginia local channels.  I have contacted DirecTV twice already today about this issue, and twice they said they were going to correct it.  Nothing happened.  The first guy (Sean) flat out lied to me and said he fixed it and my channels would update shortly.  5 hours later, no change.  The second guy (Harvey) said he was going to escalate it and that someone would call me after one hour to verify that things changed.   They did not, and I still haven't gotten a phone call 2 hours later.  If they can't do it, then ok.  But don't lie to me.  The cable company has the right local channels.  Don't get me wrong, I like DirecTV.  But, I want North Carolina channels.  Anyone ever dealt with this kind of thing?

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Message 1 of 22
Contributor

Re: Wrong local channels

Apparently Directv can change it. I am in zip code 75460 (Paris, TX) and should get DFW local channels. Instead I get San Diego- yep - San Diego CALIFORNIA!!!  I have contacted them twice and have gotten the run around and empty promises both times. 

Message 16 of 22
ACE - Expert

Re: Wrong local channels


@Pooh0221 wrote:

Apparently Directv can change it. I am in zip code 75460 (Paris, TX) and should get DFW local channels. Instead I get San Diego- yep - San Diego CALIFORNIA!!!  I have contacted them twice and have gotten the run around and empty promises both times. 


Is Paris, TX your home "service address" location?

Where you currently physically located?

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 22
Contributor

Re: Wrong local channels

Yes, our service address is Paris, TX and we are physically located just outside of Paris, TX.

Either way, I dont live in or any where near San Diego, CA.
Message 18 of 22
ACE - Expert

Re: Wrong local channels


@Pooh0221 wrote:
Yes, our service address is Paris, TX and we are physically located just outside of Paris, TX.

Either way, I dont live in or any where near San Diego, CA.

Very puzzling.  Most local channels use DirecTV satellite "spot beams" to aim their signal at just their primary city. I'm surprised you an receive San Diego locals in Texas. 

At any rate, only DirecTV can fix this. Something is wrong with the service address because your box seems to think it's in San Diego. Call them ... 1 800 531 5000

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 22

Re: Wrong local channels

I had to file a complaint with the FCC to get it fixed. It was fixed within a day or two. There is a form to file on line. It is a problem with their database. I am in St. Louis and was receiving local channels from California.
Message 20 of 22
ACE - Expert

Re: Wrong local channels

Are you sure you are receiving San Diego locals? The San Diego local spotbeam does not reach as far as Texas. Maybe your guide is for San Diego, what channels do you actually receive?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 22
Tutor

Re: Wrong local channels

I had the same issue, and DirecTV just changed my service address to the zip code I chose. It worked.
Message 22 of 22
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