Why is Genie telling me my download speed is too slow to watch On Demand

Tutor

Why is Genie telling me my download speed is too slow to watch On Demand

Trying to watch an On Demand concert and Genie tells me I have a 1.3 MBPS connection and needs at least 2.0.  Running Speed Test on two separate devices (laptop computer and iPad) right next to Genie, both confirm download speeds of over 21 MBPS.  Is there a problem with my Genie system?

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Message 1 of 27
Employee

Re: Why is Genie telling me my download speed is too slow to watch On Demand

what model of receiver do you have. look for the model number inside the access card door..

and how is this receiver connected to the internet ?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 27
Tutor

Re: Why is Genie telling me my download speed is too slow to watch On Demand

I have a Genie HR44-200 and using a WiFi connection via a new Linksys EA6300 wireless router.   I appreciate any insight you might have to offer.

Message 3 of 27
Expert

Re: Why is Genie telling me my download speed is too slow to watch On Demand

As a test, open your guide to channel 1239 and select a music program.  Try the watch now option and see if it works any better.  The point is that on occasion one of the servers (VOD channels) will have very slow service and this test will tell you if your problem is with your connection or the particular program you were trying to watch.

Message 4 of 27
Tutor

Re: Why is Genie telling me my download speed is too slow to watch On Demand

I tried watching a music program as suggested and had the same result. i.e. Message stating my download speed was too low (1.44 Mbps in this case). Note, just prior to doing so I confirmed my download speed using Speedtest (22.23 Mbps).

Message 5 of 27
ACE - Expert

Re: Why is Genie telling me my download speed is too slow to watch On Demand

How exactly is the HD DVR connecting to your WiFi Router?   I'm guessing that the DVR is not seeing the full speed of your internet provider, probably because the WiFi connection is slower.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 27
Tutor

Re: Why is Genie telling me my download speed is too slow to watch On Demand

Not sure I follow you. Using my iPad and a laptop, and standing right next to the Genie, I confirmed a WiFi download speed of over 20 Mbps. Why would the Genie say the download speed is 1.44 Mbps? At this point it would appear the Genie has an issue. Thoughts?

Message 7 of 27
ACE - Expert

Re: Why is Genie telling me my download speed is too slow to watch On Demand

It's not your iPad or laptop's speed that important.  It's the download speed that the Genie DVR is seeing from your internet service provider.  So how exactly is the Genie DVR connected to your home network for internet access?  Also, what model Genie DVR do you have?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 27
Tutor

Re: Why is Genie telling me my download speed is too slow to watch On Demand

The Genie model is HR44-200.  It connected to my ISP wirelessly via my Linksys EA6300 router.

Oddly enough, looking at the system info page from the Genie, it tells me that the Wireless Signal Strength is "Excellent".

Message 9 of 27
Employee

Re: Why is Genie telling me my download speed is too slow to watch On Demand

can you hard wired the Genie as a test?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 27
Tutor

Re: Why is Genie telling me my download speed is too slow to watch On Demand

Unfortunately that is not practical right now.   The ISP cable access is in another room and I don't have a cable long enough to reach. I can probably get one, just not tonight. I'd like to understand your line of thinking in this troubleshooting step.

Message 11 of 27
Employee

Re: Why is Genie telling me my download speed is too slow to watch On Demand

well there could be some sort of interference.  hard wired provides the best connection

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 27
Expert

Re: Why is Genie telling me my download speed is too slow to watch On Demand

I keep a 100ft Ethernet cable in my tool box for testing, and it has come in handy a number of times.  Here's a link to the source I use, but Amazon has good prices as well.

100FT 24AWG Cat5e 350MHz UTP Crossover Bare Copper Ethernet Network Cable - Gray - Monoprice.com

As an aside, I'd guess that close to half of all the posts to these forums have some sort of networking issues.  And of those, probably 90% involve a WiFi connection.  I'm no expert at the inner working of Wi-Fi signals, but I do know that my laptop will have hesitations and lulls on a regular basis.  Watching a live feed of a HD movie and having those lulls appear can be disastrous,  so, I run all hard wire for my Directv and related devices.  It may not look feasible to run a wire from the layman's viewpoint but running cable is a rewarding job and the results are a system that works day after day without any problems.

Message 13 of 27
Tutor

Re: Why is Genie telling me my download speed is too slow to watch On Demand

This is an unreasonable answer for any subscriber. Unless wifi speeds are absurdly low, there is no reason to say someone should have to run a wire directly. If this is the case, DTV should not make their units wifi compatible or they should direct wire it during the install.

I am new to these forums but since browsing this site, I've yet to see a problem get resolved. Just a bunch of chatter and always trying to tell the subscriber why the problem is their fault.

Why not admit it- the genie has some significant issues that engineers haven't been able to resolve.

It simply does not work as advertised, and DTVs techs are forced to make up answers and try to blame the problem on anything except the DTV equipment.....

Message 14 of 27
Employee

Re: Why is Genie telling me my download speed is too slow to watch On Demand

pringsd wrote:

This is an unreasonable answer for any subscriber.

It simply does not work as advertised, and DTVs techs are forced to make up answers and try to blame the problem on anything except the DTV equipment.....

I have no dog is this hunt, it seems you dont understand how these forums work.  we are customers like you with vast knowledge of the DirecTV system trying to help you. 

If you simply want DirecTV to hear to your rants, you are more than welcome as a paid subscriber to give them a call and have a tech dispatch to your house or you can try an heed our advise and try to find a solution

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 27
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