02-17-2017 1:30 AM
Are you lying about HBO FREE preview that is suppose to start today 02/17/2017 through 02/20/2017??? It was 2:00 am and there are no free previews. I am very disappointed you sent false messages. Beginning to be regretful!!!!!
Solved by: Go to Solution.
02-17-2017 5:09 AM
patience, it will show up
02-17-2017 2:51 PM
Free trial weekends do no start at midnight. Normallly they are turning on after 6am Eastern Time when it is the start of the business day. Just like if a new cell phone is launched, you cannot order it or purchase in store until the business day starts.
Now when the channels are avaiable, the guide may still be grey so just put in the channel number directly. (501 - 509 and 511). If it is passed the reasonable start time (again once business hours have started) then go to www.directv.com/refresh which will resend the service authorizations if your box didn't catch it automatically.
There are much worse things than a freebie not turning on in the graveyard hours.
02-19-2017 4:58 PM
02-19-2017 5:09 PM
The channels decide when the free weekends starts not DTV.
02-19-2017 7:37 PM
There is nothing disgraceful. Per the requirments from the premium networks, the national free trial weekend that they give all customers with no obligation, is scheduled to start on the business day. As such, normally these free trial weekends will end at 6am on Monday. This has nothing to do with graveyard techs.
But in the end, they are giving you a proactive free trial. Nothing you have to do in order to turn it on or off. This is a pure complimentary perk given, not something you are entitiled to. So please come off the attitude of "give me free, now, now now!" and enjoy that you get to enjoy these channels over the weekend with no obligation on your part for doing so. If you are so desperate to have these channels, then pay for them and then they will always be on for you.
02-19-2017 7:39 PM
Free previews are not an entitlement. It's a freebie. It's not up to the carriers to decide when this is activated and available but the content providers.