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Unauthorized change in programming


Unauthorized change in programming

I have only been with Directv for approx 3 months.... this has been the most frustrating and time consuming company I've ever dealt with in all my life.  Originally I wasn't provided the serviced I was "pitched" when I initially switched.  After calling once noticed, the agent still did not change my service, so after a 45 minute waste of effort. I left the programming as is.

This month I figured out how to change programming via web. Once package comparison was made, I changed it at the beginning of the month. 

On 10/19/17, I had to call and due to billing error after speaking to 21 different agents (NO EXAGGERATION) and after I was in TEARS due to the frustration.  My child noticed that our channel line up was not the same.  My recently selected package was changed w/out authorization.

I found the chat option via web. The agent offered to change my package back, then suddenly the chat disappeared. I went into my account to change my package; selected the correct package and logged out.

When I logged back in, the most expensive package has been selected. Now I am directed to call customer service to make changes.  NOT TODAY, this has taken irreplaceable to is NOT my time and/or sanity.

Message 1 of 3

Re: Unauthorized change in programming

After reading MY own post, my spell check did not even work properly....LOL!! Seriously.

NOT TODAY, this has taken irreplaceable is NOT WORTH my time and/or sanity.

Message 2 of 3
ACE - Expert

Re: Unauthorized change in programming

Unfortunately you have to call to lower your package, the website only allows you to upgrade your package.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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