Unable to Chat with DirectV tech support

Highlighted
Teacher

Unable to Chat with DirectV tech support

Logged on to Directv, no problem. Selected Help and Tech Support. Took me to AT&T community support, no problem. Selected Chat Directv filled out all the pertinent info that is required. Chat Directv does not accept my Directv acct number. 

Tells me I used my Directv acct to log in and they aren't ready for that yet and will log me back into my Directv acct (where I started) I guess this is the epitome of vicious cycle. Reminds me years ago of Ma Bell before the broke her monoply up - many slogan parodies and my favorite was "We're Ma Bell - we don't care, we don't have to"

163 Views
Message 1 of 5
ACE - Master

Re: Unable to Chat with DirectV tech support

You don't need to login to use chat.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Teacher

Re: Unable to Chat with DirectV tech support

Maybe you don't need to log in - I read your reply and just now stepped thru the links to establish a chat session. Here are the steps I took.

  1. log on to directv account, select help, technical forum redirected to https://forums.att.com/t5/DIRECTV/ct-p/directv?lpos=Header:5
  2. selected from upper right hand corner "Click here to chat with us" link - redirected to https://forums.att.com/t5/U-verse-TV-Account/Need-Help-Chat-With-Us/m-p/5090349#M23865
  3. selected TV(u-verse, direcetv,dish) Chat with us here link redirected to https://www.att.com/contactus/index/digitaltv.html in a new tab (now have two tabs linking to AT&T)
  4. selected Chat Available and Technical Support which opened a fill in screen titled Chat with ATT all fields required
  5. Fillled in pertinent info except for Security answer. Cannot log into chat with answering security answer. Noticed that in upper right hand corner of window here that there is a request to log in.
  6. selected the log in button which redirected to this:
alert

You used your DIRECTV email and password to log in to myAT&T.

 

myAT&T isn't quite ready for that, so tell us what you want to do.

Never did get connected to anyone in so-called chat 

Message 3 of 5
ACE - Master

Re: Unable to Chat with DirectV tech support

https://support.directv.com/contact

I don't have either an AT&T or DTV account this link allows me to enter info but haven't tried an actual chat. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
Teacher

Re: Unable to Chat with DirectV tech support

if you are part of tech support quit reading the answer sheet and try to do what an actual user does. 

or don't answer questions 

Message 5 of 5
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the Watching DIRECTV Forum! Need to troubleshoot your service? Need to see some of the products we offer? Wondering how to take your DVR with you? Click below!

Additional Support