04-05-2014 1:26 PM
OK just had my direcTV installed today and everything seemed to be working fine. Then the installer left and I finally decided to turn the TV off (the remote has been programmed to turn off both the TV and DirecTV DVR box). Both items turned off appropriately. Later, I went to turn them back on again - both the TV AND the box turned ON, but there was nothing showing on the TV. The TV is definitely on the correct HDMI source. If I unplug the HDMI cable at the back of the TV or the back of the DVR box and plug it back in, the program shows up immediately. Why won't my TV access the DVR box when turning them both back on?
Thanks for any input
04-05-2014 1:36 PM
What model receiver do you have?
On the front of the receiver, there should be a RES button, and some coordinating lights to the right of it/numbers that show what it's set on.
When you unplug the hdmi cable, see if the light changes to a different number. Try and cycle through resolutions when you're receiver and tv are both on after you've pressed the on button on your remote.
04-05-2014 1:56 PM
Adjusting the resolution did not change the results. HR44-700 is the model #
04-05-2014 1:57 PM
What if you turned the receiver on first, then the tv? By just pressing power on receiver, then power on tv
04-05-2014 3:01 PM
I have used the red reset button with no success. I don't believe it's the HDMI port - I plugged the cord into a different port and it did the exact same thing. And I don't see how it could be the HDMI cord because I know it does work, just not without unplugging and plugging the cord back in.
Could it be a setting issue on the box or TV? I'm out of ideas.
04-05-2014 3:05 PM
what model of receiver do you have. look for the model number inside the access card door..
04-05-2014 3:15 PM
missed that. Thanks
to the OP. since you have reset the receiver, are you getting a picture now?
04-05-2014 3:21 PM
Yeah I can get the picture to come up. But not without unplugging the HDMI cord and plugging it back in. The TV is on and I'm getting picture, then I turn it off. When I turn it back on, it's basically the TV is not recognizing the box.
04-05-2014 3:33 PM
What happens if you leave the HR44 ON and turn the TV OFF?
04-05-2014 3:45 PM
Same issue happens. This has got to be a problem with the TV right? I consider myself pretty tech-savvy but this is maddening.
Welcome to the Watching DIRECTV Forum! Need to troubleshoot your service? Need to see some of the products we offer? Wondering how to take your DVR with you? Click below!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!