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TV won't access DirecTV box when turned on

TV won't access DirecTV box when turned on

OK just had my direcTV installed today and everything seemed to be working fine.  Then the installer left and I finally decided to turn the TV off (the remote has been programmed to turn off both the TV and DirecTV DVR box).  Both items turned off appropriately.  Later, I went to turn them back on again - both the TV AND the box turned ON, but there was nothing showing on the TV.  The TV is definitely on the correct HDMI source.  If I unplug the HDMI cable at the back of the TV or the back of the DVR box and plug it back in, the program shows up immediately.  Why won't my TV access the DVR box when turning them both back on?

Thanks for any input

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Message 1 of 24

Re: TV won't access DirecTV box when turned on

Try adjusting the resiloution

from the front panel button

Message 2 of 24
Administrator

Re: TV won't access DirecTV box when turned on

What model receiver do you have?

On the front of the receiver, there should be a RES button, and some coordinating lights to the right of it/numbers that show what it's set on.

When you unplug the hdmi cable, see if the light changes to a different number. Try and cycle through resolutions when you're receiver and tv are both on after you've pressed the on button on your remote.

Message 3 of 24

Re: TV won't access DirecTV box when turned on

Adjusting the resolution did not change the results.  HR44-700 is the model #

Message 4 of 24
Administrator

Re: TV won't access DirecTV box when turned on

What if you turned the receiver on first, then the tv? By just pressing power on receiver, then power on tv

Message 5 of 24

Re: TV won't access DirecTV box when turned on

That did not make a difference either.

Message 6 of 24

Re: TV won't access DirecTV box when turned on

Try component or composite cables.maybee the hdmi port

Is malfuncfioning

Message 7 of 24

Re: TV won't access DirecTV box when turned on

Also try red button reset on reciever front right panel

Message 8 of 24

Re: TV won't access DirecTV box when turned on

I have used the red reset button with no success.  I don't believe it's the HDMI port - I plugged the cord into a different port and it did the exact same thing.  And I don't see how it could be the HDMI cord because I know it does work, just not without unplugging and plugging the cord back in.

Could it be a setting issue on the box or TV?  I'm out of ideas.

Thanks everyone

Message 9 of 24
Employee

Re: TV won't access DirecTV box when turned on

what model of receiver do you have. look for the model number inside the access card door.. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 24
Administrator

Re: TV won't access DirecTV box when turned on

He has a HR44-700.

Message 11 of 24
Employee

Re: TV won't access DirecTV box when turned on

missed that. Thanks

to the OP.  since you have reset the receiver, are you getting a picture now?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 24

Re: TV won't access DirecTV box when turned on

Yeah I can get the picture to come up.  But not without unplugging the HDMI cord and plugging it back in.  The TV is on and I'm getting picture, then I turn it off.  When I turn it back on, it's basically the TV is not recognizing the box.

Message 13 of 24
Employee

Re: TV won't access DirecTV box when turned on

What happens if you leave the HR44 ON and turn the TV OFF?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 24

Re: TV won't access DirecTV box when turned on

Same issue happens.  This has got to be a problem with the TV right?  I consider myself pretty tech-savvy but this is maddening.

Message 15 of 24
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