I have the genie system. The TV screen is totally blank or just black. The sound is good, but nothing else work. I can change stations, but I cannot see anything. I do not know what station I have changed to.
Need more information to help you out.
1. Has this worked before?
2. Have you made any changes?
3. What type of receiver do you have? Model?
4. How is the receiver connected to the TV?
5. You say the audio is fine, but the picture is black. Do you have an external sound connection? I.e. sound bar, stereo?
Once we understand the setup, we can make better suggestions. Thanks.